Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,765 reviews
5 stars
518
4 stars
358
3 stars
365
2 stars
189
1 star
335
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude employees, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about items being missing or incorrect.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and floors.
Kiosk Experience
Customers expressed dissatisfaction with the kiosk ordering system, preferring personal interaction instead.
Mixed Experiences
While some customers had positive experiences with food quality and service, these were overshadowed by the majority of negative feedback.
- DDDonovanDec 26, 20251.0I ordered the mcdouble meal without cheese, without onions, without pickles. 1st time it had onions on it, 2nd time it had cheese on it, 3rd time it was right but thrown together sloppy. Wrapped inside out with grease all and ketchup all over the wrapper and bun. I really wish the workers would simply READ for special instructions.
- JSJulius SontanyDec 25, 20255.0Can't complain. It is as what you'd expect from a McDonald's. So, 4 stars
- JKJay KennedyDec 16, 20251.0Worst on planet, last time I will visit. Biscuits and gravy cold, poor service, very rude employees.....ALWAYS HERE AT THIS LOCATION, NO SERVICE, MGRS SITTING OUT IN CAR
- ACAustin ClemonsDec 15, 20251.0If I could give this establishment 0 stars I would!! The service is awful, the food is cold, and my order was handed out wrong twice …. The drive thru worker was using explicit language infront of customers just not the way I’d run my business or let my crew do whatever.
- SMShelby McDanielDec 9, 20254.0Took a while to get through the drive-thru
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 864 Eastern By-Pass in Richmond, KY?
McDonald's at 864 Eastern By-Pass is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery service?
Yes, McDonald's at this location offers delivery service 24/7 with options including same-day and no-contact delivery.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's at 864 Eastern By-Pass has a drive-thru that operates 24 hours every day.
What types of payment does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's provide to customers?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's App available on both the Apple App Store and Google Play Store.
What is the address and main phone number for this McDonald's location?
The McDonald's is located at 864 Eastern By-Pass, Richmond, KY 40475. The main phone number is +1 859-623-8864.
What nearby places can I visit before or after my meal at McDonald's?
You can visit Spotlight Acting School for theatre events, Grand China Buffet if you're interested in Chinese cuisine, or stop by Kroger Fuel Center for gas and convenience items.
How can I use nearby places like Community Trust Bank and Western Union when visiting McDonald's?
You can conveniently handle financial services at Community Trust Bank or send money via Western Union nearby before or after enjoying your meal at McDonald's.
Are there any nearby healthcare facilities near this McDonald's location?
Yes, Madison Pediatric Associates and Lexington Clinic Richmond are nearby if you need medical services before or after your visit.