McDonald's

3.3
1468 reviews
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Business Details

485 Eastern By-Pass, Richmond, KY
40475, United States
(859) 623-1428
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
485 Eastern By-Pass, Richmond, KY
40475, United States

Hours

Reviews

3.3
1,468 reviews
5 stars
453
4 stars
300
3 stars
248
2 stars
136
1 star
331

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent issues with incorrect orders, including missing items and wrong food preparation.

Service Quality

Many reviews highlighted poor customer service, including rude staff interactions and unprofessional behavior.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold, stale, or improperly prepared items.

Speed of Service

The drive-thru and in-store service were often criticized for being slow, with long wait times reported.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the dining area and restrooms.
  • DB
    Donna B
    6 days ago
    1.0
    Tonite we ordered dinner from this McDonalds. 50.00 worth of food. My husband got 3 McRibs which are his favorite and he always looks forward to . Well, these McRibs weren’t made right even! There weren’t any onions on them!!! Barely any bbq sauce on them and in one of them, he pulled out a really long hair from it!!!! So disgusted , he threw the others away and even his fries!!! The nuggets were hard and old tasting. Fries were soggy!!! Was just terrible but my husband will probably never eat another McRib after that hair and how it was made! Terrible service, unfriendly and terrible food!!! I took pictures of the hair and McRibs like they were
  • RJ
    Rick Jones
    Nov 5, 2025
    5.0
    The ladies that work at this McDonald's in the morning are always friendly courteous and quick with service
  • LG
    Lindsey Gilliam
    Oct 26, 2025
    1.0
    We went through the drive thru and waited forever. i got a big mac and found a hair in it, No one in the back had a hat on. Our fries tasted like they were a day old.
  • LL
    Lewis
    Oct 21, 2025
    1.0
    I sent 6000 points for a rewards Quarter Pounder it was so nasty I couldn't even eat it one side of the bone was soaked with something and it was pink inside I gave it to my pitbull and she spit it out you know how much money I had to spend to get 6000 points you can't get a milkshake at McDonald's anymore
  • RA
    Ronin Aurelia
    Oct 19, 2025
    1.0
    DO NOT GO TO THIS MCDONALDS IF YOU CAN HELP IT Insane interactions at this McDonalds. Very unprofessional staff. The kids who work there cursing about customers right in front of them. Had to come back 3 separate times to try to get the right order, after messing it up twice they refused to make it a third time and gave no legitimate reason why.
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Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is the drive-thru at this McDonald's open all day?

Yes, the drive-thru operates 24 hours a day, every day of the week.