Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,457 reviews
5 stars
672
4 stars
500
3 stars
493
2 stars
235
1 star
557
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, particularly from management, leading to negative customer experiences.
Food Quality
Several customers complained about cold, stale, or improperly prepared food, contributing to dissatisfaction.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and kitchen areas.
- CCChris Conley1 day ago1.0This has to be the worst location in Kentucky. You never get all your items. Ordered Curbside thru the app. Got home and noticed No fries and no apple pies. How do you forget to put the fries in the bag?
- MMMason MunroeNov 9, 20252.0Ordered on the app got into curbside spot and proceeded to wait an hour for my burger and fries when the food got to me it was cold they got the burger wrong and they forgot my straw honestly probably one of my worst experiences with a McDonald’s
- SJSarah JohnsonNov 7, 20251.0The last few mornings our breakfast sandwiches have been cold. Try to call the store and never get an answer. They are slightly rude which I understand to a certain extent because it's 5am, but dont work mornings if you cant atleast talk to a customer in a professional manner.
- LMLisa MillerNov 6, 20251.0I went inside to order due to a long line in the drive thru. The sign inside the restaurant showed 40 chicken nuggets for 11.99. The individual that was taking my order said the register was showing 14.99. I showed her the sign three times that was directly behind her showing 11.99. She said it didn’t matter what the sign said she stated that her manager didn’t speak English and never changes the signs in the store. Then she said do you want it or not. It’s 14.99. I told her no that I would take my business elsewhere. Her lack of customer service skills was unbelievable.
- KMKenzie MaloneOct 31, 20252.0They don’t know how to do their jobs here. I asked for an Iced Mocha and add caramel and then when i get it it tastes burnt so o go up there and tell them. I then hear one of the workers going “how do you burn an iced coffee” like yall made it and it’s called espresso that’s how it’s burnt. They go to make me a new drink and the girl tells her it was a macchiato with extra caramel which once again i got an Iced MOCHA with added caramel. I got the drink and it tastes bad and it’s not even the same price as what i paid for. I paid for an iced mocha i expect an iced mocha, they treated me like i was stupid when in reality they are the incompetent ones who don’t know the BASICS of their job.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in Richmond, KY?
McDonald's in Richmond, KY is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's offers a drive-thru that is open 24/7.
Can I order McDonald's delivery 24/7 at the Richmond, KY location?
Yes, delivery is available 24 hours a day, 7 days a week at this location.
What payment methods does McDonald's in Richmond, KY accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are available at this McDonald's?
Available services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I earn rewards at McDonald's Richmond, KY?
You can earn points for free food through the MyMcDonald's Rewards program.
Is there a mobile app to order from McDonald's in Richmond, KY?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What nearby gas stations can I find close to McDonald's on Brandy Lane?
Nearby gas stations include Exxon, Gulf, and Shell, which can be convenient for refueling before or after your visit.
Are there any other fast food options close to McDonald's at 1001 Brandy Lane?
Yes, nearby fast food options include another McDonald's location and a Pizza Hut.
What nearby services can I access near McDonald's on Brandy Lane?
You can find services like Realty offices (Erica Clark, Realtor- Coldwell Banker McMahan), financial institutions (Peoples Bank of Madison County, Whitaker Bank), and health services (Means Adult Primary Care Clinic).