Jimmy John's

3.9
285 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1074 Barnes Mill Rd, Richmond, KY
40475, United States

Hours

Reviews

3.9
285 reviews
5 stars
146
4 stars
55
3 stars
25
2 stars
19
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service and long wait times for orders, contradicting the 'freaky fast' slogan.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Customer Service

Feedback indicated a mix of positive and negative experiences with staff, with some customers praising friendly service while others reported rudeness and lack of professionalism.

Food Quality

While some customers enjoyed the sandwiches and praised their freshness, others reported issues with food quality, including unsanitary conditions and poorly made sandwiches.
  • JC
    Jennifer Cooper
    Dec 30, 2025
    2.0
    Jimmy john's used to be good. I'm not sure what happened; Maybe they're under new ownership in the last year or so. We used to order from there maybe even once a week, but I just can't do it anymore. The last few times we ordered, they have been awful. Just for example, this last time we ordered 7 sandwiches, and only 1 or 2 came out correctly. The bread on the toasted ones was practically burnt, the bacon was so salty, they couldn't eat it. We had missing ingredients ingredients we didn't ask for. They no longer label the sandwiches, even though I add names to the order, they don't cut them in half when we request it. And worst of all, I live 3 minutes from the store, and it took an HOUR for them to deliver it - so much for their motto of being fast. When I called the store to check on our order, I talked to a guy I could barely understand and he claimed they were going to contact the driver while I sat on hold. I kind of suspect they were making our sandwiches in the background, because magicly my order arrived within the next 10 minutes. They're bread is no longer fresh like it used to be, and the sandwiches are just sloppy. So now that their customer service is gone as well, I will not be returning. There are plenty of better choices.
  • PP
    piyush prajapati
    Dec 23, 2025
    5.0
    Good & hegenic place. Staff is cooperative, Fresh veggies we got , Thanks
  • JJ
    Jon
    Oct 9, 2025
    5.0
    Top notch sandwich shop, always clean and friendly! Go give it a try
  • MD
    Maycee Dennis
    Aug 8, 2025
    2.0
    Ordered a turkey Tom with no tomatoes and extra mayo and it had no mayo at all and no cheese. Never can get an order right
  • CS
    carmen Guy st
    Aug 4, 2025
    2.0
    In a gas station,much better options close by