Business Details
About
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- Accepts reservationsNot available
- Requires appointmentNot available
Location
Hours
Reviews
4.6
261 reviews
5 stars
213
4 stars
21
3 stars
8
2 stars
7
1 star
12
What are people saying?
AI-generated from recent customer reviews
Coffee Quality
Customers generally praised the coffee for its great taste, with many highlighting specific drinks like the Golden Eagle and Peppermint Mocha, although some expressed disappointment with certain flavors being weak or drinks tasting watered down.
Customer Service
The staff received high marks for friendliness and helpfulness, with several customers noting exceptional service from specific baristas, although there were a few complaints about order accuracy and service speed during busy times.
Order Accuracy
While many customers appreciated the quick service, there were multiple reports of incorrect orders, particularly regarding drink modifications, which led to some frustration.
Atmosphere
The overall vibe of the locations was described as upbeat and welcoming, although some customers found the music too loud, making it difficult to place orders.
Pricing
Customers noted that while the coffee is generally considered good value, some found it a bit pricey compared to other coffee shops.
- GCGeorge Cottrell2 days ago5.0Dutch Bros has great coffee with lots of flavor options, plus tasty teas and energy drinks. The food is simple but good, and the staff is always friendly and fast. Perfect spot for a quick, delicious pick-me-up!
- FWF WeberJan 2, 20265.0I love their coffee and refreshers! Such a good espresso base that beats any other coffee chain company. Also, the refresher options are great. I am not a fan of overly sweet, so having the flavored soda option was nice
- JRJosh RoseDec 31, 20255.0I'm sure the execs In Oregon have never described it this way but this coffee is slap yo mama good.
- JBJohn BriggsDec 27, 20255.0We stop every Saturday morning and get two Golden Eagles, one with an extra shot, to start our day. For the last month the extra shot has been left out and ,to make it worse, one of those days we were served a cold coffee. On Thursday, 12-18-25, we decided to give Dutch Brother one last attempt to get our order right before going to “the other coffee shop”. We pulled into the drive thru and placed our order with Cohen, after which, I explained what we have been dealing with for the last month and asked Cohen to please make sure that the extra shot was added (I’ve been making this same request for the last month). Cohen was the only associate to apologize for the experience we were having and assured us that we would have a correct order today. As he turned away, I had to call him back so that I could give him a tip and this is when the customer service went above and beyond. Cohen said that because of the experience he preferred no tip. We thanked him and then he promptly proceeded back inside to deliver the request. It was 10:40am when we pulled up to the service window and, after receiving the correct order, asked to see the manager. We were asked to pull up and wait by the curb for him to come out to see us. He explained that he was the Shop Lead (sorry I forget his name) and asked how he could help. We explained the situation and that if anyone deserved a tip it was Cohen for the exemplary customer service. The Shop Lead said he would see to it that Cohen was taken care of and apologized again for the experience. It is this type exemplary customer service that saved us as customers.
- EDElijah DiazDec 15, 20252.0Been to a lot of different Dutch Bros from across the US. This one specifically seems and tastes like they water down their drinks. I love Dutch Bros as a company and over the past 7 months of visiting the area I’m constantly disappointed. I’ve changed my order a few times, but it is always wrong in some way, typically just watered down. I still love Dutch Bros and the employees here have great customer service, it’s just disappointing as someone who loves the drinks.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the opening hours of Dutch Bros Coffee at 847 Eastern Bypass Rd, Richmond, KY?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer a drive-through service at this location?
Yes, this Dutch Bros location has a drive-through service available.
What payment methods are accepted at Dutch Bros Coffee?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local shop about accepting personal checks.
Can I order drinks ahead using the Dutch Bros app?
Yes, you can order drinks ahead using the Dutch Bros app which is available on both iOS and Android. Customizations are supported, but unique or cold pour orders are best made in-person.
Are there any sugar-free flavor options at Dutch Bros Coffee?
Yes, sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, seasonal peppermint, coconut, raspberry, peach, and strawberry.
Do you offer caffeine-free drink options?
Caffeine-free options include decaf versions of classic espresso drinks, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades. Ask your broista for recommendations or check the menu.
Are there any family-friendly or kids drinks available?
Yes, Dutch Bros offers kid-friendly drinks like Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies, making it a welcoming spot for families.
How can I get to Dutch Bros Coffee if I'm visiting nearby places like Freddy's Frozen Custard & Steakburgers or Applebee's Grill + Bar?
Dutch Bros Coffee is conveniently located near Freddy's Frozen Custard & Steakburgers and Applebee's Grill + Bar on Eastern Bypass Rd in Richmond, KY. You can easily stop by Dutch Bros for a coffee before or after dining at these popular nearby restaurants.
What other coffee shops are near Dutch Bros Coffee at this location?
Starbucks is another coffee shop located nearby, offering an alternative or complement to your visit at Dutch Bros Coffee in Richmond, KY.
Are there convenient automotive services near Dutch Bros Coffee?
Yes, Valvoline Instant Oil Change and Jack Burford Chevrolet are nearby, so while you take a break at Dutch Bros Coffee, you can also handle vehicle maintenance or purchases in the area.