Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Richmond? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from S Porter Dr & Eastern Ave .
While many customers praised the pizza quality, there were numerous complaints about incorrect orders, missing toppings, and inconsistent food preparation.
Customer Service
Customer service experiences varied widely, with several reports of rude staff, long wait times, and unresolved issues, leading to significant dissatisfaction.
Delivery Issues
Many customers reported excessive delivery times, with some orders taking over two hours and instances of orders being marked as delivered when they were not.
Order Accuracy
There were frequent complaints about incorrect orders, missing items, and poor communication regarding order status, contributing to customer frustration.
Management Response
Some customers noted improvements in service and management responsiveness, indicating potential positive changes at the location.
JM
Julie Mosakowski
Jan 29, 2026
5.0
Food was upstanding quality
Quick delivery and great delivery driver
CW
Chloe Watson
Jan 28, 2026
5.0
My partner and I were snowed in at our apartment and desperate for some kind of food when we started running low. I ordered Dominos and put in the delivery instructions that they wouldn’t have to come to our door and we’d meet them at the street. On our walk to the street (which is incredibly icy and snowy), we saw our deliver driver, Stuart, on our Ring camera who walked up from his car all the way up a hill with our food in hand. I couldn’t believe a delivery driver would do that and I was so thankful and appreciative. I would’ve tipped Stuart so much more if I knew he was doing to do that. Thank you so much Stuart! Our food was great and made up for the two falls I had walking down better.
DP
David Petrey
Dec 27, 2025
5.0
Fast, courteous and efficient
AA
Austin
Dec 5, 2025
5.0
Called 10 minutes prior, food was already done when I arrived. Young woman at the window was nice, great customer service. Pizza was delicious and well made. Parm bites had plenty of garlic oil and parm shake on them. Highly recommend, great job tonight.
JC
Jay Howard Cook
Oct 16, 2025
1.0
I ordered a pizza for carryout. Everything went well until I got home and discovered one of the toppings was left off. I called the store to inquire about getting a remake. The person who answered the phone took my information and placed me on hold while they said they were looking up my order. They left me on hold for 11 minutes and then hung up on me. I tried reaching out to Domino's customer care but kept getting a runaround and no one ever got back with me. It wasn't the missing topping that made me mad as much as the horrible customer service and being hung up on. I won't be getting pizza from Domino's again.
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