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Domino's Pizza

3.8
(571 reviews)

Business Details

S Porter Dr & Eastern Ave, Richmond, KY
40475, United States
(859) 623-0030
http://www.dominos.com/?utm_campaign=menutest

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Richmond? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from S Porter Dr & Eastern Ave .

Location

Domino's Pizza
S Porter Dr & Eastern Ave, Richmond, KY
40475, United States

Hours

Reviews

3.8
571 reviews
5 stars
312
4 stars
76
3 stars
32
2 stars
33
1 star
118

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the pizza quality, there were numerous complaints about incorrect orders, missing toppings, and inconsistent food preparation.

Customer Service

Customer service experiences varied widely, with several reports of rude staff, long wait times, and unresolved issues, leading to significant dissatisfaction.

Delivery Issues

Many customers reported excessive delivery times, with some orders taking over two hours and instances of orders being marked as delivered when they were not.

Order Accuracy

There were frequent complaints about incorrect orders, missing items, and poor communication regarding order status, contributing to customer frustration.

Management Response

Some customers noted improvements in service and management responsiveness, indicating potential positive changes at the location.
  • JM
    Julie Mosakowski
    Jan 29, 2026
    5.0
    Food was upstanding quality Quick delivery and great delivery driver
  • CW
    Chloe Watson
    Jan 28, 2026
    5.0
    My partner and I were snowed in at our apartment and desperate for some kind of food when we started running low. I ordered Dominos and put in the delivery instructions that they wouldn’t have to come to our door and we’d meet them at the street. On our walk to the street (which is incredibly icy and snowy), we saw our deliver driver, Stuart, on our Ring camera who walked up from his car all the way up a hill with our food in hand. I couldn’t believe a delivery driver would do that and I was so thankful and appreciative. I would’ve tipped Stuart so much more if I knew he was doing to do that. Thank you so much Stuart! Our food was great and made up for the two falls I had walking down better.
  • DP
    David Petrey
    Dec 27, 2025
    5.0
    Fast, courteous and efficient
  • AA
    Austin
    Dec 5, 2025
    5.0
    Called 10 minutes prior, food was already done when I arrived. Young woman at the window was nice, great customer service. Pizza was delicious and well made. Parm bites had plenty of garlic oil and parm shake on them. Highly recommend, great job tonight.
  • JC
    Jay Howard Cook
    Oct 16, 2025
    1.0
    I ordered a pizza for carryout. Everything went well until I got home and discovered one of the toppings was left off. I called the store to inquire about getting a remake. The person who answered the phone took my information and placed me on hold while they said they were looking up my order. They left me on hold for 11 minutes and then hung up on me. I tried reaching out to Domino's customer care but kept getting a runaround and no one ever got back with me. It wasn't the missing topping that made me mad as much as the horrible customer service and being hung up on. I won't be getting pizza from Domino's again.

Brand Certified Facts from Domino's Pizza

This information is certified by Domino's Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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