Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.5
1,001 reviews
5 stars
354
4 stars
211
3 stars
172
2 stars
70
1 star
194
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including wrong orders, rude staff, and long wait times.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about chicken strips and burgers.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Staff Friendliness
While some customers praised friendly staff, many others reported unfriendly or rude interactions.
Pricing Concerns
Customers frequently commented on high prices relative to the quality of food and service.
- DKDaaron KingDec 9, 20251.0Door to the store is locked at 7:15. Was going for a company breakfast. Took business elsewhere.
- KKKim KelleyDec 1, 20253.0Chicken strips was hard not very good toast and fries was cold
- ATAshley TarteNov 6, 20252.0They couldn't get an order right if their life depended on it. Won't make it right either.
- LMLasha MartinOct 21, 20255.0I’m telling you what this staff they may be young but they know what they’re doing. They were so nice and kind impatient and made the best blizzard I ever had. I mean these guys packed it on one of the best Dairy Queen’s. I’ve been to in a long time, keep up the good work guys, a.k.a. the gray hair chick.
- RPRicky PauleyOct 12, 20252.03rd time I've had a hair in my food from this location.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 1007 Sylvia Dr, Richmond, KY?
Dairy Queen Grill & Chill is open every day from 6:00 AM to 9:30 PM.
What types of food and treats can I find at Dairy Queen Grill & Chill in Richmond?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQ Cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location has a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, the restaurant is family-friendly, welcomes children, and is wheelchair accessible. It offers booster seats, high chairs, and restrooms for convenience.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place an order online for pickup through their website.
Are outdoor seating options available at Dairy Queen Grill & Chill in Richmond?
Yes, outdoor seating is available for customers who prefer to dine outside.
How can I get special deals or rewards at Dairy Queen Grill & Chill?
Download the Dairy Queen app to access exclusive deals, mobile ordering, and rewards.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit Eastern Kentucky University, Kid to Kid of Richmond for children's clothing, or Carringtons Hair Salon nearby to combine your visit with other activities.
Is there a nearby transit or landmark that can help me find Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is near the well-known Eastern Kentucky University, which can help you navigate to this location.
Are there other food or retail options near Dairy Queen Grill & Chill in Richmond, KY?
Yes, near Dairy Queen you can find stores like Rite Aid for convenience items and Surge Promotions for clothing, enhancing your visit with shopping opportunities.