Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.9
762 reviews
5 stars
356
4 stars
176
3 stars
95
2 stars
41
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are inconsistent, with some praising friendly staff while others report rude interactions and long wait times.
Food Quality
Food quality varies significantly; while some customers enjoy fresh and hot meals, others complain about cold food and incorrect orders.
Cleanliness
The restaurant's cleanliness is frequently criticized, with reports of dirty dining areas and unsanitary conditions in restrooms.
Management Issues
Several reviews indicate poor management practices, including understaffing and inadequate handling of customer complaints.
- JMJames McCormick2 days ago5.0Great job on decorating our cake. Thanks so much, it made a great impression.
- LTLarry ThackerJan 5, 20265.0Friendly staff and food was good.
- SDSarah DoddsDec 30, 20255.0This was the best Dairy Queen I’ve ever been to. Greeted with a smile and patient while I decided what to eat. She also brought our food out on a tray and set it in front of us. Food was hot, fries were crispy and salty. Will definitely come back to this location versus the other DQ in Richmond, Ky.
- ELEmily LovingsDec 24, 20255.0Went there today on my lunch break, and had the pleasure of getting an awesome employee named Sam. He was soooo funny and nice! He is definitely a people person and I appreciate his hospitality. Keep up the good work guys!
- KDKerrie DehortyNov 16, 20255.0This Dairy Queen location is clean, staff is friendly and helpful, hot food is always fresh. When picking out a cake for a party they were will to add wording and genuinely seemed more than willing to help.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 131 N Keenland Dr, Richmond, KY 40475-8687, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Saturday from 6:00 AM to 10:30 PM and Sunday from 7:00 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, it offers a drive-thru service as well as seating inside for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for kids?
Yes, the location is family-friendly, welcomes children, and provides booster seats and high chairs for young guests.
Can customers order online or use mobile deals at Dairy Queen Grill & Chill?
Yes, customers can order online via their website and enjoy exclusive deals by downloading the Dairy Queen app.
Does Dairy Queen Grill & Chill provide amenities like WiFi and restrooms?
Yes, the restaurant offers free WiFi and has restrooms available for customers.
Which popular nearby places can customers visit before or after dining at Dairy Queen Grill & Chill?
Customers can visit nearby places such as Frisch's Big Boy, Wendy's, and El Charro Texano Tacos and Taps for additional dining options, or explore real estate services like Century 21 Advantage Realty if interested in local housing.
How can visiting nearby establishments like Frisch's Big Boy or Wendy's relate to a customer's experience at Dairy Queen Grill & Chill?
Visitors can enjoy a variety of dining experiences in the same area, making it convenient to choose different meals or desserts throughout the day while exploring Richmond's food scene.
Are there nearby services related to real estate around Dairy Queen Grill & Chill?
Yes, there are numerous real estate agents and agencies nearby, including Stacey Kelly, CENTURY 21 Advantage Realty, and Better Homes & Gardens Real Estate, which can be helpful for customers interested in property services while visiting the area.