Arby's

4.0
888 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3799 Colonel Rd, Richmond, KY
40475, United States

Hours

Reviews

4.0
888 reviews
5 stars
425
4 stars
222
3 stars
125
2 stars
37
1 star
79

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold or undercooked items and incorrect orders.

Service Experience

While some staff were praised for their friendliness and efficiency, others received negative feedback for poor customer service and order accuracy.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting dirty dining areas and issues with food preparation.

Operating Hours

Customers expressed frustration over inconsistent operating hours, with reports of the location being closed during advertised hours.
  • AS
    Allison S
    Dec 18, 2025
    1.0
    Whoever worked drive thru around this time today, black hair fair skin, is rude. You could put a dog in the window that had better manners & I’d also leave a better review for.
  • TT
    Tamara
    Dec 4, 2025
    2.0
    The hamburger at this location is not very good. It was cold and raw in the middle, tomatos were gooshie, and the sauce made the bread soggy. Everything I dislike in a burger. I ate half and threw the rest away. Such disappointment.
  • JD
    Jon Denney
    Nov 4, 2025
    1.0
    Stopped here on our way to a funeral that is 3 hours away. There were 5 of us, only 4 of us ordered. My wife and I got a single beef and cheddar and one double beef and cheddar. Everything was going great, even the spikey haired lady tried to gas me up with compliments like her hourly wage came down to how much commission she snags from the special $1 cheese sauce. Things took a turn after we left. My double beef and cheddar was a single. Less meat equals less happy. Then my buddy looks over and says he got bbq with his cheese sticks! What kind of a psychopath gives you bbq with cheese sticks!? Do you also give trick or treaters expired Arby’s coupons to fuel your addiction of $1 cheese sauce sales and bbq cheese sticks? Anyways, food tasted great, but now I’m slightly sadder than when I first came.
  • BR
    Brooke Rouse
    Sep 19, 2025
    5.0
    My partner and I came to Arby’s after a long time in traffic, and Rich (cashier) was so kind and made our day! They also corrected our order and were so kind. Rich was awesome!
  • WP
    Will P.
    Jul 23, 2025
    5.0
    Friendly staff and good order accuracy. 🎉