I would like to thank Laura for her wonderful service and understanding when we came to Dairy Queen today! She did a phenomenal job!! Thank you for being amazing person !!
SM
Shelby McDaniel
Mar 31, 2026
4.0
Cashier was very friendly...long line but it moved quite fast although there was only one cashier...I felt bad for her, being all alone and the only front line cashier!
MS
marla strong
Mar 13, 2026
1.0
I am writing to express my profound dissatisfaction with a recent visit. The service provided was unprofessional, characterized by rude staff, flat beverages, and unappetizing food. Staff also failed to provide identification upon my request. They claim this is for security purposes:-( Dairy Queen do better!!
GH
Gwen Hall
Mar 10, 2026
4.0
Chicken strip basket is the best! Cooked Fresh and hot 🔥 as well as the onion rings. Milkshake was great for dessert. The employees were so nice!
BH
Bailey Hatfield
Mar 5, 2026
1.0
Went through the drive thru with a pregnancy craving for a chocolate brownie extreme blizzard and get handed one without a single brownie piece in it. My husband got a royal blizzard with no chocolate center. He asked the drive thru cashier Natalie for a receipt and told her his order was wrong and she handed him the receipt and shut the window without saying a word..... another guy came and fixed it and then she never gave us the blizzard.... my husband had to wave in the window after several minutes for her to get it to us, she opened the window handed it to him and shut it again saying nothing. I'm not sure what her deal was but I would never let my associate act this way or continue to employ them after what I witnessed tonight, do better :(
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 1007 Sylvia Dr, Richmond, KY?
Dairy Queen Grill & Chill is open every day from 6:00 AM to 9:30 PM.
What types of food and treats can I find at Dairy Queen Grill & Chill in Richmond?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQ Cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location has a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, the restaurant is family-friendly, welcomes children, and is wheelchair accessible. It offers booster seats, high chairs, and restrooms for convenience.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place an order online for pickup through their website.
Are outdoor seating options available at Dairy Queen Grill & Chill in Richmond?
Yes, outdoor seating is available for customers who prefer to dine outside.
How can I get special deals or rewards at Dairy Queen Grill & Chill?
Download the Dairy Queen app to access exclusive deals, mobile ordering, and rewards.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit Eastern Kentucky University, Kid to Kid of Richmond for children's clothing, or Carringtons Hair Salon nearby to combine your visit with other activities.
Is there a nearby transit or landmark that can help me find Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is near the well-known Eastern Kentucky University, which can help you navigate to this location.
Are there other food or retail options near Dairy Queen Grill & Chill in Richmond, KY?
Yes, near Dairy Queen you can find stores like Rite Aid for convenience items and Surge Promotions for clothing, enhancing your visit with shopping opportunities.
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