Dunkin'

Reviews

• JS

  Joyce Szpila

  5 days ago
  1.0
  Stopped in as it was close to the hotel. Walked in and up to the counter to order. However, the five employees that were there did not acknowledge us. Stood there for about a minute, still nothing. Went to the kiosk to order. One of the employees was struggling to find the old fashion donuts. I pointed to them on the bottom rack in the case. She said thank you. Then finally an employee came over and asked to take our order. When I said we ordered at the kiosk she looked annoyed. We had ordered four old fashion donuts but now there were only three left. Employee said I will have to make another choice. I asked for our order to be canceled and refunded. She was going to call her manager, really. Why have employees working if no one can do a refund/cancelation. We picked out another donut instead. When we finally got our order I asked about the coffees, one with sugar one without. She said it would say on the sticker. Both had sugar in them. Ended up dumping the one and getting it at a nearby gas station cheaper. Seems like this location needs a manager on site instead of teenagers.
• YL

  Yacxiris Lopez

  Feb 26, 2026
  1.0
  First and last time going customer service is trash employees are flustered I’m good
• JC

  Jamie caver

  Feb 23, 2026
  1.0
  The worst Dunkin donuts I have ever had! Could not make a dunkalatte? Could not make a regular coffee with cream n sugar? Will not be going back. 1 star only to rant.
• GK

  Gina Kay

  Feb 16, 2026
  3.0
  I ordered coffee, sausage croissant and two Bavarian custard filled donuts. The donuts I got are filled with some kind of chocolate cream, definitely not what I ordered. The staff was friendly but I verified twice that the donuts were filled with custard and that's not what I got.
• AS

  amber segundo

  Feb 9, 2026
  1.0
  I’ve gone since it has opened it’s always short staffed and takes 10-15 to receive on drink usually even when not busy. Today I walked in cause one car was in the drive thru and I waited 10 minutes when I entered two people working but one wasn’t trained. Waited an additional 10 minutes and then a woman in the lobby talked about the “alternative half time show” and how much better it was than the bad bunny performance thought she was customer cause she was in the lobby with her kid only to see her go behind the counter NOT IN UNIFORM not to help but get herself something. Never coming back to this place the customer service is bad but the racism yea im good! I’m Puerto Rican and I knew what she was trying to make me feel unwelcome. Do better.

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