Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.7
418 reviews
5 stars
175
4 stars
97
3 stars
52
2 stars
25
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, particularly in the drive-thru, with many experiencing long wait times and orders being forgotten.
Staff Attitude
While some reviews mentioned friendly staff, many customers expressed frustration with unprofessional behavior and a lack of responsiveness from employees.
Order Accuracy
Numerous complaints were made about incorrect orders, missing items, and poor quality of food, indicating a need for better quality control.
Cleanliness
Several reviews highlighted unsanitary conditions at the location, including dirty restrooms and overall cleanliness issues.
Management Issues
Customers noted a decline in service quality and management effectiveness, suggesting that the location is poorly managed and in need of better oversight.
- ZCZachary CaudleNov 6, 20251.0Honestly usually don't write reviews but this place is so horrible. Customer service is non existent and staff aren't trained or very compinent. Foods good but good luck getting your food in a reasonable time. Management needs to overhaul this place and work on employees
- EDEmery detrayNov 5, 20251.0Place is absolutely terrible for breakfast! Workers dont care. If ask for something they will act pissed off. Police and first responders unable to order and have to walk away. Will not be going back.
- NCNations CleanNov 4, 20251.0Never been here before and won’t be back. This place is a joke. We went inside to eat. It took 15 minutes for our order to be taken. Then, after waiting another 20, I asked what was taking so long and the staff didn’t even know what we had ordered. It was the same for everyone else inside the restaurant as well. We were on lunch break and couldn’t even eat before we had to return to work. Never again!
- WWWJRyanNov 2, 20254.0Great food and wonderful people but not enough of them to meet demand. I had to leave after waiting 20 minutes for a breakfast biscuit. Had it before,it's yummy, but expect a wait.
- GKGraham KillarneyOct 31, 20251.09:20 am this DQ had no coffee. They said they hadn’t got a coffee pot. Hard to believe. Got my stale egg/sausage biscuit though. Won’t go here again
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I find at Dairy Queen Grill & Chill in Prospect, KY?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ Cakes.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open from 6:00 AM to 11:00 PM Monday through Saturday and from 7:00 AM to 11:00 PM on Sundays. It is closed on Thanksgiving (2025-11-27) and Christmas Day (2025-12-25).
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru for convenient food pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats and high chairs for kids.
Can I use the Dairy Queen app for exclusive deals and mobile ordering?
Yes, you can download the Dairy Queen app for exclusive deals and use it for mobile ordering and rewards.
Does Dairy Queen Grill & Chill have outdoor seating and WiFi?
Yes, the restaurant features outdoor seating and offers free WiFi for customers.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order online for pickup through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/13035/.
What nearby medical facilities are close to Dairy Queen Grill & Chill?
Nearby medical facilities include Greater Louisville Internal Medicine, Dr. Jeffrey T. Omer, MD, Dr. Greg Ciliberti, Dr. Salvatore A. Ciliberti, Dr. James W. Bosler III, MD, and Mortenson Family Dental – all within the Prospect, KY area.
What nearby places can I visit for shopping or services after enjoying a meal at Dairy Queen?
You might visit Prospect Jewelers for jewelry and fashion accessories, The Point Gallery & Framing for arts and crafts, Louisville Computer Repair for electronics, or The UPS Store 2661 for printing and shipping services, all close to Dairy Queen Grill & Chill.
Are there any parks or recreational areas near Dairy Queen Grill & Chill that I can visit with family?
Yes, Little Hunting Creek Park is nearby and offers a great spot for outdoor activities and family outings before or after your visit to Dairy Queen Grill & Chill.