Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.7
422 reviews
5 stars
176
4 stars
97
3 stars
53
2 stars
26
1 star
70
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with many experiencing long wait times in both drive-thru and dine-in settings.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with missing items and wrong food being common complaints.
Staff Competence
Feedback indicated a lack of training and professionalism among staff, leading to poor customer service experiences.
Cleanliness
Several reviews highlighted unsanitary conditions at the location, including dirty restrooms and overall cleanliness issues.
Food Quality
While some customers praised the food, many expressed disappointment with the quality and preparation of their meals.
- LLLivingit6 days ago3.0Slow service, high prices and mediocre food.
- LSLarry SpauldingDec 13, 20251.0Took 20 minutes for a chilli dog and fries, nobody else in the drive through. This location has really gone from bad to worse in past few months. Last few visits have been disappointing
- JFJulie FowlerDec 12, 20252.0I always check my order before I leave the property. My order is usually wrong half of the time.
- ZCZachary CaudleNov 6, 20251.0Honestly usually don't write reviews but this place is so horrible. Customer service is non existent and staff aren't trained or very compinent. Foods good but good luck getting your food in a reasonable time. Management needs to overhaul this place and work on employees
- NCNations CleanNov 4, 20251.0Never been here before and won’t be back. This place is a joke. We went inside to eat. It took 15 minutes for our order to be taken. Then, after waiting another 20, I asked what was taking so long and the staff didn’t even know what we had ordered. It was the same for everyone else inside the restaurant as well. We were on lunch break and couldn’t even eat before we had to return to work. Never again!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I find at Dairy Queen Grill & Chill in Prospect, KY?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ Cakes.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open from 6:00 AM to 11:00 PM Monday through Saturday and from 7:00 AM to 11:00 PM on Sundays. It is closed on Thanksgiving (2025-11-27) and Christmas Day (2025-12-25).
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru for convenient food pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats and high chairs for kids.
Can I use the Dairy Queen app for exclusive deals and mobile ordering?
Yes, you can download the Dairy Queen app for exclusive deals and use it for mobile ordering and rewards.
Does Dairy Queen Grill & Chill have outdoor seating and WiFi?
Yes, the restaurant features outdoor seating and offers free WiFi for customers.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order online for pickup through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/13035/.
What nearby medical facilities are close to Dairy Queen Grill & Chill?
Nearby medical facilities include Greater Louisville Internal Medicine, Dr. Jeffrey T. Omer, MD, Dr. Greg Ciliberti, Dr. Salvatore A. Ciliberti, Dr. James W. Bosler III, MD, and Mortenson Family Dental – all within the Prospect, KY area.
What nearby places can I visit for shopping or services after enjoying a meal at Dairy Queen?
You might visit Prospect Jewelers for jewelry and fashion accessories, The Point Gallery & Framing for arts and crafts, Louisville Computer Repair for electronics, or The UPS Store 2661 for printing and shipping services, all close to Dairy Queen Grill & Chill.
Are there any parks or recreational areas near Dairy Queen Grill & Chill that I can visit with family?
Yes, Little Hunting Creek Park is nearby and offers a great spot for outdoor activities and family outings before or after your visit to Dairy Queen Grill & Chill.