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Dairy Queen Grill & Chill

3.7
(423 reviews)

Business Details

9515 US Highway 42, Prospect, KY
40059-9237, United States
(502) 228-3725
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
9515 US Highway 42, Prospect, KY
40059-9237, United States

Hours

Reviews

3.7
423 reviews
5 stars
177
4 stars
97
3 stars
53
2 stars
26
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times at both the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor quality checks.

Staff Competence

Feedback indicated a lack of training and professionalism among staff, leading to poor customer service experiences.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and overall cleanliness issues.

Food Quality

While some customers praised the food, others reported inconsistencies in quality and preparation.
  • DH
    David Hubbard
    Jan 17, 2026
    5.0
    I’m happy with the service I receive here. I’m in the forgiving mood given the fact my blizzard was not flipped before it was handed to me. It felt like I was a victim of a crime. Oreo cheesecake blizzards make life better. Get one next time you go! Thanks DQ team!
  • LL
    Livingit
    Jan 6, 2026
    3.0
    Slow service, high prices and mediocre food.
  • LS
    Larry Spaulding
    Dec 13, 2025
    1.0
    Took 20 minutes for a chilli dog and fries, nobody else in the drive through. This location has really gone from bad to worse in past few months. Last few visits have been disappointing
  • JF
    Julie Fowler
    Dec 12, 2025
    2.0
    I always check my order before I leave the property. My order is usually wrong half of the time.
  • ZC
    Zachary Caudle
    Nov 6, 2025
    1.0
    Honestly usually don't write reviews but this place is so horrible. Customer service is non existent and staff aren't trained or very compinent. Foods good but good luck getting your food in a reasonable time. Management needs to overhaul this place and work on employees

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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