Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported long wait times and incorrect orders, leading to dissatisfaction with the service.
Food Quality
There were mixed reviews on food quality, with some customers enjoying fresh and hot meals, while others received cold or improperly prepared food.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
Staff Performance
While some customers praised individual staff members for their friendliness and helpfulness, others reported rude behavior and poor service overall.
DT
Deanne Tackett
2 days ago
4.0
The day started terrible. We couldn't make up our minds where we wanted to eat and saw this Wendy's sign from the highway. It was raining and just crappy. We decided to eat in, as soon as we walked in this twinkle eyed mature lady was placing items in a bag. We waited patiently she said how can I help you? My husband said you seemed busy so we can wait a minute. She says, we're always busy here at Wendy's but we will always make time for you. (Commercial moment) Needless to say, this twinkle eyed mature lady made our day with her great customer service, friendly attitude as well as going above and beyond to make our day so much better. Gretta deserves a raise or bonus. She's a keeper in this line of work. Food was delicious and the atmosphere was even better with Ms. Gretta.
RF
Ryan Flaugher
Jan 4, 2026
1.0
Wendys as a company has gone so far down hill and still this location was worse.
My top bun was hard enough to knock on my bedside table at the hotel. I ate my JBC without it. My drink was terrible but I guess the fries were ok.
The staff I interacted with were great. I got to meet a drive thru worker on her last day before retirement and she was an absolute joy.
She's gone now though and everything else was terrible. Stay away if you have any choice at all
KM
Karen McWhorter
Dec 17, 2025
1.0
I’ll order two salads. I ordered one with extra blue cheese. There was no blue cheese. I ordered ranch dressing. There was no ranch dressing. Very dissatisfied with the order.
AC
Austin Cyrus
Nov 7, 2025
5.0
Good place to eat
TJ
tom jones
Oct 6, 2025
3.0
I don't eat at Wendy's much anymore and this reminded me why. I think this location and staff are great. I saw a manager actively engaging and people working quickly to verify and produce food. But it all sucked.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are Wendy's drive-through hours at the Pikeville location?
The drive-through is open from 6:30 AM to 1:00 AM every day of the week at the Pikeville Wendy's.
Does Wendy's in Pikeville offer dine-in and delivery options?
Yes, this Wendy's location serves dine-in customers and offers delivery where available.
Is the Wendy's at 238 S Mayo Trail currently open?
Yes, this Wendy's location remains open and committed to serving quality food every day.
Where can I place an order online or via an app for Wendy's in Pikeville?
You can order online at order.wendys.com or via the Wendy's mobile app available on the App Store through this link: https://apps.apple.com/us/app/wendys/id540518599.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, the Pikeville Wendy's serves breakfast, lunch, and dinner.
What payment methods are accepted at Wendy's Pikeville?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Pikeville Wendy's with questions or feedback?
You can call (606) 432-5060 to reach the location directly or provide feedback through the Wendy's Contact page or Customer Satisfaction Survey online.
What are some nearby places of interest around Wendy's Pikeville?
Nearby places include Pinnacle Bank for banking needs, Mark IV Bingo Center for entertainment, and Southside Wine & Spirits for beverages.
Can I combine a visit to Wendy's with shopping nearby?
Yes, you can visit A and L Outlet and Pickers Paradise, both nearby shopping locations, before or after your meal at Wendy's.
Are there accommodations near Wendy's in Pikeville if I am traveling?
Yes, the Landmark Inn, also known as The Landmark Hotel, is a nearby hotel/resort you can stay at when visiting the area.