Arby's

4.0
454 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
186 Cassady Blvd, Pikeville, KY
41501, United States

Hours

Reviews

4.0
454 reviews
5 stars
219
4 stars
120
3 stars
53
2 stars
21
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality is inconsistent, with reports of overcooked items and cold fries, but some customers enjoyed specific sandwiches.

Service Speed

Service speed is frequently criticized, with many customers experiencing long wait times in the drive-thru.

Cleanliness

The restaurant is generally reported as clean, although there are complaints about the condition of the bathrooms.

Order Accuracy

Order accuracy is a significant issue, with many customers reporting incorrect or incomplete orders.

Staff Friendliness

Staff are often described as friendly and courteous, contributing positively to the customer experience.
  • JJ
    Jeffrey
    Dec 29, 2025
    1.0
    Our roast beef sandwiches were cold
  • KM
    Kaleb Mullins
    Dec 26, 2025
    1.0
    I asked why did they put cheese on my cheeseburger and they told me to stop
  • LW
    Lea Webb
    Dec 20, 2025
    3.0
    We was second in line and one other person behind. Waited 26 mins on food. Fries was cold, sweet tea not sweet what so ever. Ham and cheese sandwich was not warm or cold. Service was extremely slow I guess cause workers wanted to spend 35 mins in the bathroom and not work while the rest was just running around doing nothing.
  • DO
    Danielle Odom
    Oct 3, 2025
    1.0
    When you get a sandwhich in the drive through with chicken that feels like it’s in the refrigerator and then immediately go in, you’ll be told you’re wrong and then they’ll burn your sandwich in the microwave. Almost everytime I come to this location something is wrong.
  • JF
    Josh Friend
    Sep 4, 2025
    3.0
    Food was dry my fries was hard.