McDonald's

3.7
3772 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
487 Pendleton Rd, Pendleton, KY
40055, United States

Hours

Reviews

3.7
3,772 reviews
5 stars
1,478
4 stars
877
3 stars
719
2 stars
261
1 star
437

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Numerous reviews highlighted concerns about food being cold, dry, or poorly prepared, especially after ownership changes.

Service Experience

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and slow service.

Cleanliness

While some customers noted clean facilities, others mentioned sticky tables and unsanitary conditions.

Drive-Thru Efficiency

The drive-thru service was often criticized for long wait times and the need to pull forward for orders.
  • DA
    Debra Allen
    Nov 6, 2025
    1.0
    I was in the truck stop and didn't eat here. No yucky fast food for me!!
  • GS
    Gail Sanchez
    Nov 4, 2025
    4.0
    The food was not hot, and the employee seemed tired and frustrated.
  • TG
    Terrance Garcia
    Oct 28, 2025
    1.0
    They didn't give me my monopoly stickers and they messed up my burger. When I went to get it fixed I was greeted with "Whats Up?" In a rude tone. I won't make the mistake of stopping here again
  • NM
    N M
    Oct 26, 2025
    1.0
    My small complaint is how they haven’t had the monopoly stickers on anything but promote it . My BIG complaint is the food hasn’t been good at any location since changing ownership. My food is ALWAYS dry and cooked hours before hand even though they will make you pull up and wait 15 minutes for old food. So tired of spending so much money for crap food. I guess that’s on me eating out and not cooking at home but you’d think they’d want return customers.
  • LR
    Loreena Rosell
    Oct 18, 2025
    1.0
    I ordered a small Carmel frappe with a shot of espresso. When I received it , it had no espresso. You can taste and smell espresso and it had none . So I walked back in and after standing there for 3 minutes I finally caught there attention..I told them no espresso and she's looking at the cup for a sticker thats wasn't put on .. she takes it to the side and I hear another girl say its been added..she comes back and tells me it has and I told her there is no coffee taste at all .. she says well it will probably taste the same .. so she takes it and I hear the girl in the back say it will taste the same .. they bring it out and slams it on the counter and walks away ..and sure enough no espresso again..I paid for espresso and I had none . So I asked for a manager who was just as rude and tried arguing saying its going to taste the same and I know when espresso is added she says as she walks away .. they say the same thing once they are to the back.. it will taste the same.. and it did because they added No Espresso.. so I'll be calling the number to complain about the unprofessional staff.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 487 Pendleton Rd, Pendleton, KY?

McDonald's at 487 Pendleton Rd is open 24 hours every day of the week, from Monday through Sunday.

Does this McDonald's location offer delivery service?

Yes, McDonald's at 487 Pendleton Rd offers delivery service 24/7, available every day of the week.