Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
759 reviews
5 stars
290
4 stars
185
3 stars
127
2 stars
76
1 star
81
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and rude staff, leading to a negative dining experience.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold or stale items and incorrect orders.
Management Concerns
Several customers expressed dissatisfaction with management, citing rude behavior and poor handling of complaints.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service during specific visits, indicating that experiences can vary.
- HHHeather Hall3 days ago1.0Placed an online order for drive thru pickup. Had to pull forward to wait for it. Took around 10 minutes only to be handed the wrong order with the correct receipt. Went in to get the correct order and they took our order from the vehicle they had handed it to and gave that order to us. Didn't remake it. No clue what was touched, how the food was handled while in the car. Sent the bag of food back inside and asked to be made fresh only to have them place it into a new bag and hand it back to us again. So I called inside and asked the manager what the food safety requirements would be for the situation only to be told that the previously 10 minute wait on our food ( 3 chicken sandwiches) was made fresh (in less than 3 minute) just gross all around.
- BMBrooke MasonDec 9, 20251.0Sorriest place ever. Ripped me off of a six dollar sandwich and gave me greasy cold fries. Worst place to eat in town.
- DDD DDec 7, 20252.0We was looking forward to two full sized frappes' and got way below the rim sized ones, in large cups I've never seen such poor servings of a large as I had these two we are literally pulling off now
- BBBelinda BurkeNov 16, 20255.0fastest mcdonalds there is. the grandkids always wanna grab something when I pick them up from school and even with that added business they keep ya moving and are accurate and friendly
- JBJoshua BranhamNov 10, 20251.0The store manager- Patty- Is extremely rude to her customers. I have personally witnessed this on more than one occasion. She also allows her management team to verbally abuse and berate the staff- as they get screamed at and blamed for long wait times during rush hour. The atmosphere here at this location is one to be ashamed of, both for the employees and customer service. Employees actually have so much anxiety due to the toxic atmosphere created by the management team that these associates actually cry before starting their shifts. I’m also extremely disappointed in the district manager as I tried to file a complaint but they never returned my call.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Paintsville, KY?
McDonald's in Paintsville is open daily from 4:00 AM to 1:00 AM Monday through Saturday, and from 5:00 AM to midnight on Sundays.
When does the McDonald's drive-thru open and close?
The drive-thru at McDonald's opens at 4:00 AM and closes at 1:00 AM Monday through Saturday, and on Sunday it operates from 5:00 AM to midnight.
Can I get delivery from McDonald's in Paintsville, and what are the delivery hours?
Yes, McDonald's delivers daily from 5:30 AM to midnight on Sunday, and 5:30 AM to midnight Monday through Thursday, with extended delivery until 1:00 AM on Friday and Saturday.
What services does this McDonald's location offer?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, WiFi, and curbside pickup service.
Which payment methods are accepted at McDonald's in Paintsville?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app available for ordering McDonald's food?
Yes, you can order through the McDonald's App available on both the iOS App Store and Google Play Store.
Where is McDonald's located in Paintsville?
McDonald's is located at 305 North Mayo Trail, Paintsville, KY 41240, United States.
What other fast food options are near McDonald's in Paintsville?
Nearby fast food restaurants include Burger King and Little Caesars Pizza, offering alternatives for quick meals in the area.
Are there any schools near McDonald's for families visiting the area?
Yes, Johnson Central High School and Johnson County Alternative School are close by, making McDonald's a convenient spot for students and families.
What retail stores can customers visit near McDonald's on North Mayo Trail?
Customers can visit stores like T.J. Maxx, Gordmans, Dollar Tree, and Shoe Show, all located near McDonald's.