Domino's Pizza

Reviews

• EM

  Emmett Morehead

  1 day ago
  1.0
  We pulled into the “pick up” drive thru, and not one but two scary men came to our window asking if we had a “pick up.” We persistently told them we didn’t have one because we wanted to order in the drive thru. They said you cannot order in the supposed “pick up.” This utterly confused us, and then we spotted a “pick up” sign that was entirely obstructed from our view by an overhang. We wondered who hired a high school dropout as their architect. We went to park our car away from the supposed “pick up” drive thru, with much difficulty, from the poorly designed parking lot. Mind you, we step out of our vehicle and there is a sealed diaper full of fecal matter tied up on the ground. We go inside, and we were greeted by this wonderful trainee. The worker with the creepy mustache had great trouble teaching the trainee how to enter our requests into the order placement software. He then proceeded to call for the younger male worker with adult braces and a speech impediment to do it for them. I have never, in my sixteen years of living, been treated this condescendingly by an employee/manager. We asked for a pizza with mozzarella cheese when he countered with “normal pizza cheese,” and we said “sure.” Me and my friend, who were looking forward to our simple pizza and enjoying our night, as well as the trainee, were taken aback by his response in a rude and condescending tone. He made us feel it was our first day on this planet. Then he asked us what kind of crust we wanted, and we responded with “thick.” He laughed, laughed, and “corrected” our statement with “so you mean hand tossed.” Again, being taken aback by his “correction” of our request, we were befuddled. I have never felt more violated in my sixteen years of living. We were overcome with rage and utter embarrassment. Never dine at Domino’s Pizza, New Holt Road, Paducah, Kentucky 42001. Below is an attached image of the obsruction of the supposed "pick up" drive thru.
• TT

  Tj Tj

  Dec 30, 2025
  1.0
  General Manager cannot return calls back to her customers and also leaves her employees during the day in a bad predicament therefore causing customers like me to wait 40 mins past ready time. Corporate has sent my emails to her twice with no resolution.
• DD

  Derek Draper

  Dec 23, 2025
  1.0
  Terrible service ordered 2 pizzas on the app for delivery and the app had issues and there is no customer service. The phone just rang and rang for over 30 minutes of calling. Thanks for taking my money and providing no customer service. Worst experience I have had in years. I won’t be ordering from Dominos on New Holt Road again, very disappointed
• PD

  Priscilla Dick

  Nov 18, 2025
  5.0
  We order from this store once a week,i pizza night. If it's delivered or we pick it up, staff is pleasant, drivers nice. Pizza good.
• RF

  Reese Farrow

  Nov 14, 2025
  1.0
  There are three Dominos stores in Paducah but this one was the only one that I couldn't place an online order with. Because of that the pizza I wanted would've cost 2x what the nationally advertised price is. Total ripoff.

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