Customers frequently reported long wait times, unprofessional service, and incorrect orders.
Food Quality
While some customers enjoyed the food, others experienced issues with food quality, including cold items and incorrect orders.
Cleanliness
The establishment was noted for being clean, with some reviews highlighting the cleanliness of the restrooms.
Positive Staff Interactions
Several reviews praised individual staff members for their friendliness and professionalism, indicating some positive customer service experiences.
Pricing Concerns
Customers expressed concerns about high prices relative to the quality and quantity of food received.
MM
Miserable Missionary (miserablemissionary)
6 days ago
1.0
Order was wrong, and staff was rude. Skip it and go ANYWHERE elese
SG
Stoy Gates
Oct 25, 2025
1.0
I don’t know if they was short handed or what. I waited 8 to 10 minutes to waited on and while I was waiting I was watching the girl cooking all the burgers and she wasn’t wearing gloves and I watched her scratch her nose and she went back to handling burgers bare handed. I didn’t say a word I just took the 2 burgers home and gave them to my dog. 4 more customers came in after me and they got so tired of waiting 3 of them turned around and left because they got tired of standing and no one waiting on them. The experience was horrible and I will not be back.
JL
Julie Lalla
Oct 16, 2025
5.0
Surprisingly Good food. Great service.
MB
My Business
Oct 9, 2025
1.0
Refused to answer phone, when someone finally did answer … completely unprofessional! The person answered the phone with, “Hello”! I had to verify that I was speaking to Dairy Queen. When I arrived at the store, they were completely dead! I had to call 7 times to speak to someone! Is the store manager as lazy as his or her employees at night? Because night shift at Dairy Queen is ridiculous!
TB
Tim Brown
Sep 27, 2025
1.0
Ordered a burger no ketchup no pickles took a bite and someone put extra pickles. Food quality itself after burger fix tasted nasty and had to throw out. Now I have what I believe to be food poisoning from the burger.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Paducah?
The Dairy Queen Grill & Chill is open Monday through Saturday from 6:00 AM to 11:00 PM, and on Sunday from 7:00 AM to 10:30 PM.
What types of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature Blizzard® Treats, Grillburger®, chicken strip baskets, shakes & malts, and specialty DQ cakes.
Does this Dairy Queen location offer drive-thru service?
Yes, the Dairy Queen Grill & Chill offers a drive-thru for convenient ordering and pickup.
Is the Dairy Queen Grill & Chill in Paducah family-friendly and accessible?
Yes, this location welcomes families and children, has high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Can I order food online from this Dairy Queen location?
Yes, you can place pickup orders online through their official website.
Is there free WiFi available at Dairy Queen Grill & Chill in Paducah?
Yes, free WiFi is available for customers at this location.
Where is Dairy Queen Grill & Chill located in Paducah?
It is located at 3400 Clarks River Rd, Paducah, KY 42003-0509, United States.
What nearby fast food options are close to Dairy Queen Grill & Chill?
Nearby fast food restaurants include Subway and McDonald's, providing additional dining choices close to Dairy Queen.
Are there nearby convenience stores or pharmacies near Dairy Queen Grill & Chill?
Yes, Walgreens pharmacy and convenience store, as well as Twice The Ice - Paducah convenience and clothing store, are nearby for your convenience.
What entertainment or nightlife options are available near Dairy Queen Grill & Chill?
Nearby venues include dance clubs like Stephanies Cabaret and Rump Shakers, as well as bars such as The Double Deuce and The Hide out for adult entertainment.