Dairy Queen Grill & Chill

4.1
664 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
3400 Clarks River Rd, Paducah, KY
42003-0509, United States

Hours

Reviews

4.1
664 reviews
5 stars
350
4 stars
176
3 stars
67
2 stars
26
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unprofessional service, and incorrect orders.

Food Quality

While some customers enjoyed the food, others experienced issues with food quality, including cold items and incorrect orders.

Cleanliness

The establishment was noted for being clean, with some reviews highlighting the cleanliness of the restrooms.

Positive Staff Interactions

Several reviews praised individual staff members for their friendliness and professionalism, indicating some positive customer service experiences.

Pricing Concerns

Customers expressed concerns about high prices relative to the quality and quantity of food received.
  • MM
    Miserable Missionary (miserablemissionary)
    6 days ago
    1.0
    Order was wrong, and staff was rude. Skip it and go ANYWHERE elese
  • SG
    Stoy Gates
    Oct 25, 2025
    1.0
    I don’t know if they was short handed or what. I waited 8 to 10 minutes to waited on and while I was waiting I was watching the girl cooking all the burgers and she wasn’t wearing gloves and I watched her scratch her nose and she went back to handling burgers bare handed. I didn’t say a word I just took the 2 burgers home and gave them to my dog. 4 more customers came in after me and they got so tired of waiting 3 of them turned around and left because they got tired of standing and no one waiting on them. The experience was horrible and I will not be back.
  • JL
    Julie Lalla
    Oct 16, 2025
    5.0
    Surprisingly Good food. Great service.
  • MB
    My Business
    Oct 9, 2025
    1.0
    Refused to answer phone, when someone finally did answer … completely unprofessional! The person answered the phone with, “Hello”! I had to verify that I was speaking to Dairy Queen. When I arrived at the store, they were completely dead! I had to call 7 times to speak to someone! Is the store manager as lazy as his or her employees at night? Because night shift at Dairy Queen is ridiculous!
  • TB
    Tim Brown
    Sep 27, 2025
    1.0
    Ordered a burger no ketchup no pickles took a bite and someone put extra pickles. Food quality itself after burger fix tasted nasty and had to throw out. Now I have what I believe to be food poisoning from the burger.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours for Dairy Queen Grill & Chill in Paducah?

The Dairy Queen Grill & Chill is open Monday through Saturday from 6:00 AM to 11:00 PM, and on Sunday from 7:00 AM to 10:30 PM.

What types of food and treats can I find at Dairy Queen Grill & Chill?

You can enjoy soft-serve ice cream, signature Blizzard® Treats, Grillburger®, chicken strip baskets, shakes & malts, and specialty DQ cakes.