Service Issues
Customers frequently reported long wait times and poor service, with some experiencing delays of over 30 minutes for their orders.
Food Quality
While many praised the food as hot and fresh, there were several complaints about incorrect orders, missing items, and food quality issues.
Staff Performance
Some staff members received positive recognition for their friendly service, while others were criticized for rudeness and unprofessional behavior.
App Functionality
Numerous customers expressed frustration with the mobile app, citing issues with order placement and functionality.
Value for Money
Many customers appreciated the value, especially during happy hour promotions, but some felt the quality did not match the price.