CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Owensboro is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor customer service, including rude staff and incorrect orders.
Food Quality
While many enjoyed the food, there were complaints about inconsistent quality, such as stale items and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with tables and restrooms.
Pricing Concerns
Many customers felt the prices were high relative to the portion sizes and quality of food.
Positive Staff Interactions
Despite service issues, some customers praised specific staff members for their friendliness and helpfulness.
CC
CoastinandTravelin
Dec 26, 2025
3.0
Some of the WORST customer service I have ever seen.
EH
Evan Hastie
Dec 3, 2025
1.0
Managers stood at front desk talking while they had a customer and while I was waiting on food of my order that was ready to go for five minutes they couldn’t find because they had already gave out so many orders. I’m happy they got nice employees because I would’ve been waiting for 10 minutes.
KM
Katelyn Joy Moore
Dec 2, 2025
5.0
This is a REALLY good Panera!! They NAILED my order, and it was perfectly cozy, hot, think, and delicious on a snowy day! The service was speedy and my order was ready right on time! They even had PERFRCT baguettes. Sometimes other Panera’s baguettes are a bit small or stale, but it was huge, fresh, soft, and perfect! I really appreciated this Panera!!
JS
John Fusco Schneider
Nov 20, 2025
4.0
Continually changing menu. Find something that you enjoy such as a certain salad the next time you go in it's been discontinued
VH
Valindria Hoban
Nov 4, 2025
1.0
What's up with the bad lettuce you all made me pick off my sandwich that I ordered to have ready at 6:15pm on 10/4/25 @ the Frederica St Owensboro, KY location 🤔🤔🤔🤔
Because lettuce shouldn't be brown like that....
Also a black bean soup really ought to be thicc enough to make me choke and call it mistress.