Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.8
889 reviews
5 stars
368
4 stars
242
3 stars
132
2 stars
53
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold or incorrect items, as well as being out of menu items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and sticky floors.
Inconsistent Experience
Customers noted a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- BIBill InglesOct 15, 20255.0Quick stop. The service was great!
- KNKirsten NSep 27, 20251.0I came at 10 to get late night ice cream for my family on a Saturday, there is a line of 4 cars ahead of me and 2 cars behind me. We have been sitting for 25 minutes now, as we see the worker inside, teenage girls, glancing out the window yet not taking any orders. After 28 minutes of sitting in line, one working came out with a hand full of food heading to their car and told the car behind me they are closed. And proceeded to their vehicle. I myself had to let the rest of the line know they just said they are closed. What a waste of time, terrible service for not letting us all know sooner they closed at 10 and the online time saying 11 is wrong.
- AEA ESep 27, 20251.0Horrible service & management. Ordered and paid for a double cheeseburger combo but received a single cheeseburger. Was told they would have to make patties. I requested a refund. Manager finally came from the back and had zero empathy or apologies. I will not return while this location.
- KKKeith KeelerSep 22, 20251.0Not sure what they sell. Out of every sauce for chicken. Out of every topping for blizzards. Out of brownies and cookie dough. Out of everything. Crazy
- JHJohn HackettSep 2, 20251.0Fast Food worker gatekeeping my order? For over 15 minutes while my food sat under a light while the balding guy with glasses smirks at me and says "we're still working on it". Can't make this stuff up.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger® burgers, Chicken Strip Baskets, and ice cream cakes through DQCakes.com.
Where is Dairy Queen Grill & Chill located?
It is located at 1715 Frederica St, Owensboro, KY 42301-4814, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Saturday from 6:00 AM to 11:00 PM, and Sunday from 7:00 AM to 11:00 PM. It is closed on November 27 and December 25.
Does Dairy Queen Grill & Chill offer seating options?
Yes, it offers both indoor seating and outdoor seating with high chairs and booster seats available, suitable for families and children.
Is there a drive-thru available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill features a drive-thru service for convenient ordering and pickup.
Can customers use mobile ordering or get special deals?
Yes, customers can download the Dairy Queen app for exclusive deals and use mobile ordering and rewards programs.
Is the Dairy Queen Grill & Chill location accessible for people with disabilities?
Yes, the restaurant is wheelchair accessible and has restroom facilities.
What nearby park can I visit before or after dining at Dairy Queen Grill & Chill?
Jack C Fisher Park is a nearby park where you can enjoy outdoor activities before or after your visit to Dairy Queen Grill & Chill.
Are there any local services near Dairy Queen Grill & Chill for health or beauty needs?
Yes, nearby you can find Sanders & Heck Doctors for optometry services and Cruse Salon Boutique and Gifte for beauty and spa needs.
Where can I go if I need real estate or property management services near Dairy Queen Grill & Chill?
Nearby real estate agents include John Burns, Realtor, Tim Merkley Realtor, and Century 21 Prestige. At Home Properties offers property management services.