Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
2,951 reviews
5 stars
792
4 stars
470
3 stars
466
2 stars
279
1 star
944
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 20-30 minutes, even during off-peak hours.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, with several customers feeling ignored or treated poorly.
Order Accuracy
Numerous complaints were made about incorrect orders, missing items, and food quality issues, indicating a lack of attention to detail.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and poor food handling practices.
Food Quality
Customers frequently noted that the food was cold, poorly prepared, or not fresh, contributing to an overall negative dining experience.
- K5kompa 5092 days ago4.0Thank God I was able to use the kiosk. I noticed two elderly people waiting for a very long time without being served. When they finally tried the kiosk, it was clear they weren’t familiar with it, so I stepped in and helped them place their order.
- NOno offenseJan 1, 20261.0Sitting here they marked the door dash order as ready and they haven't even bagged it or talk to me while I've been standing at the register for 15 minutes! Terrible staff and service!
- IWIsaiah WadeJan 1, 20261.0Every time we come here, including this time, no matter how early we put in our request in the mobile order or if we are the only people here or if there's only a few people here we always have to wait at the curbside pickup. Right now, there are four other people here with us for a total of five. The people in front of us we watched put in their order and be told to drive around and wait. We have been here for 20 minutes just waiting for our food that we place ahead of time about 30 minutes ago. It is always the same at this McDonald's location no matter who is working the counter, so I don't know if this is because the faculty don't care or if this establishment is not giving them the tools they need to deliver food on time. Regardless, this is ridiculous. The score for this McDonald's is always sitting around three stars or lower and everyone agrees that this is unacceptable. We could go to a "sit-down" restaurant and be seated and have our food faster than at McDonald's. As I have been writing this review, people who have came after us have all received their food before us. Now bringing the total of people who have been here since we have gotten here to 7. We only ordered two McMuffins and two bagels with no drink or any sides. Also, I had enough time to write all this on a formal report to McDonald's website on this store and then copy and paste it to this google review.
- ABAlberto BonillaDec 31, 20252.0Wow the 3 star rating definitely tells the whole story. Very poor attitude by girl with the tyrese(?) Necklace. I couldn't get her name because her name tag wasn't visible. Extremely rude and no mannerisms. My burger seem to be thrown together. Missing fries. Terrible staff.
- DFDevin FlemingDec 30, 20251.0Nothing was correct. I get that it's a truck stop McDonald's but they were on the struggle bus when we stopped. The stsff was friendly at least
Frequently Asked Questions About McDonald's
What are the McDonald's operating hours in Oak Grove, KY?
McDonald's in Oak Grove, KY is open 24 hours every day of the week, including Mondays through Sundays.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's has a drive-thru that operates 24/7 throughout the week.
Can I get delivery from this McDonald's?
Yes, McDonald's offers delivery service 24 hours a day, 7 days a week.
Which payment methods are accepted at McDonald's Oak Grove?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's Oak Grove have a mobile app for ordering?
Yes, you can order through the McDonald's App available on both the Apple App Store and Google Play Store.
What services are provided at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in Oak Grove?
The McDonald's is located at 8190 Pembroke Oak Grove Road, Oak Grove, KY 42262, USA.
What nearby gas stations can I find close to McDonald's?
Nearby gas stations include CAT Scale, Pilot Travel Center, Shell, and Sudden Service, convenient for fueling up before or after your meal.
Are there any nearby medical facilities near McDonald's Oak Grove?
Yes, St. Michaels Health Clinic is located nearby if you require health services during your visit.
What other food options are available near McDonald's in Oak Grove?
You can find nearby options such as Hunt Brothers Pizza and Krispy Krunchy Chicken for alternative dining experiences.