Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and neglect.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or poorly prepared food.
Cleanliness
Concerns were raised about cleanliness in the dining area and restrooms, with some customers noting unsanitary conditions.
Wait Times
Many customers complained about long wait times, particularly in the drive-thru, affecting their overall experience.
EC
Emily Crowder
Nov 2, 2025
1.0
Ordered a spicy chicken sandwich and my sandwich was raw and the manager didn’t seem to care and was rude
MP
MICHELE PARKS
Oct 18, 2025
5.0
I was going to order delivery, but it was way too expensive with all the extra added fees, so I decided to order pick up. I am so glad I did! The food was so fresh and hot, no errors or missing items, hot fries! I didn't have more than a 3 minute wait, and the customer service was so nice. Just wanted to say thank you to this particular Wendy's for making my 12 hr shift at work tonight a bit more tolerable! 😀
AH
Avery Harris
Aug 28, 2025
1.0
Was ignored by 3 workers multiple times no one said hello and manager ignored me aswell
TM
Tyler M
Aug 21, 2025
1.0
We placed a pickup order for drive-thru. After sitting at the window being stared at by 3 people for over 5 minutes, they told us they didn’t have our order and we must have placed it at the wrong location, we checked and we didn’t. Next they told us it was accidentally set at the carry out and someone else took our order so there was nothing they can do, expecting us to just drive away. After sitting there more the manager comes to the window and again says we must have placed it at the wrong location, which we didn’t. She immediately comes back and hands us a meal and says they just sat it at the wrong counter this entire time. This food is not our order. It is completely cold and the drink was flat. This used to be the best Wendy’s around. Not sure what happened.
IC
Ivy Cole
Aug 3, 2025
1.0
Ordered online from this location didn’t get any of the food I ordered. Came back inside to get it and the MANAGER even knew she didn’t give it to me and read off everything I didn’t get and now I have to wait 20 more minutes for them to make it correctly. But want to be paid more than 12$ an hour. It’s laughable really.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Newport, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Newport, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (859) 491-4103.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Newport #210 Wendy’s serve breakfast?
Yes, this Wendy’s location in Newport, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 57 Carothers Rd, Newport, KY currently open?
Yes! This Wendy's location is open daily from 6:00 AM to 3:00 AM.
What are the drive-through hours for this Wendy's?
The drive-through is open every day from 6:00 AM to 3:00 AM.
Does this Wendy's location offer breakfast?
Yes, breakfast is served here. You can order from a selection of breakfast combos, sandwiches, coffee, and sides.
How can I place an order online or through a mobile app?
You can order on Wendy's app or at order.wendys.com, selecting this location for pickup or delivery if available.
What payment methods are accepted at Wendy's in Newport, KY?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
What meals are served at this Wendy's?
They serve breakfast, lunch, and dinner every day.
How can I contact this Wendy's location for feedback or questions?
You can call (859) 491-4103 or visit their Contact page online. There's also a customer satisfaction survey available linked to your receipt.
Are there other fast food restaurants near Wendy's at 57 Carothers Rd?
Yes, nearby you will find Taco Bell and Skyline Chili, offering more dining options.
What nearby services are available if I visit Wendy's at this location?
Nearby services include Opticare Vision Centers and America’s Best Contacts & Eyeglasses if you need eye care, as well as U.S. Bank ATM for quick cash access.
Are there any nearby automotive-related businesses close to Wendy's?
Yes, Firestone Complete Auto Care, Valvoline Instant Oil Change, and AAA Bob Sumerel Tire and Service are located nearby if you need car maintenance.