Panera Bread

3.4
712 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Newport is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
169 Pavilion Pkwy, Newport, KY
41071, United States

Hours

Reviews

3.4
712 reviews
5 stars
278
4 stars
139
3 stars
65
2 stars
64
1 star
166

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, slow response times, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, including items being undercooked, missing ingredients, or not meeting expectations for freshness.

Cleanliness

Several customers noted that the dining area and bathrooms were not clean, impacting their overall experience.

Management

Feedback indicated a lack of effective management, with issues such as staff being unprepared and not addressing customer complaints adequately.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • LC
    Layla Crawford
    Jan 3, 2026
    1.0
    Awful service. The red headed manger on shift was not personable or respectful or able to answer my questions or help to compensate in any way. Save yourself the money and gas to go to another one to get better service and what you pay for.
  • MR
    Mrs Reynolds
    Dec 28, 2025
    5.0
    Patrick seems to have changed this whole place for the better. While I can't possibly know that Patrick has made the difference single-handedly, I do know that ever since he showed up service, food, and vibe at this Panera ratcheted up from a 2 to a 5 star stop. So happy my Sunday breakfast is now so...happy. :-D. Thank you, Patrick!
  • KM
    Katelyn Joy Moore
    Dec 24, 2025
    3.0
    Honestly, I’ve had much better Panera. The main draw to this one is the convenience of the location, as it is right off the expressway. I feel like I have bad luck with the service being slow or missing items. Additionally, the soup have been pretty watered down the past few times. It’s not bad in any way, but just not that good.
  • LW
    Lauren W.
    Dec 21, 2025
    2.0
    I placed an online order and when my husband got to the drive thru he was informed Panera had cancelled it because what we ordered wasn’t in stock. He did leave with the half salad in our order. We have received a refund email, but also an additional confirmation email so I hope we receive a refund. It was a very disappointing experience.
  • AB
    Alisha Burnett
    Dec 12, 2025
    1.0
    For the amount of money you pay for a sandwich and salad you’d think it would be fresh? I asked for utensils they gave me only a knife? I have the flu and am beyond upset- was going to be my first meal today. Thanks for making a bad day even worse Panera. 🥲

Frequently Asked Questions About Panera Bread

Does Panera Bread in Newport accept reservations?

No, Panera Bread in Newport does not accept reservations.

What are the regular operating hours for Panera Bread in Newport?

Panera Bread is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM.