Business Details
About
Ice Cream ShopBakeryDonut ShopPie ShopDessert ShopGraeter's Ice Cream
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.6
347 reviews
5 stars
284
4 stars
29
3 stars
11
2 stars
6
1 star
17
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff are mixed; while some report excellent and friendly service, others mention rudeness and dismissive attitudes.
Product Quality
The ice cream is frequently praised for its delicious flavors and quality, but there are complaints about inconsistent product quality, particularly with milkshakes and sundaes.
Cleanliness
Many customers appreciate the cleanliness of the location, noting well-maintained facilities and a pleasant atmosphere.
Pricing Concerns
Several reviews mention that prices are perceived as high, leading to concerns about value for money.
- VBVictoria B.Dec 17, 20251.0First and last two times I’ve been here the workers were unbelievably rude. They would “be out” of whatever I’d ask for and wouldn’t offer any suggestions and dismiss me
- AMAriel MortonDec 4, 20255.0Issac is the best! Every single time my husband and I go they give us the best service. Issac is so quick and polite, Graeters should take notes💅 I know it’s going to be good when I pull up to the drive through and see Issac working.
- AAAmanda AdamsNov 22, 20252.0Love their donuts but the staff that works on Saturday morning are not friendly. They seem very unhappy to be there.
- NNNotTryingToBeAKarenNov 17, 20255.0The best ice cream in the world, even better than the places in NYC. Everywhere I go there is no place like Graeters! My only wish is that you would bring back the dairy-free line for my BF who can't have milk- it was soo nice to go on dates here when we could both enjoy ice cream.
- BDBarbara DNov 7, 20255.0The best ice cream in the country, cones, cups, sundaes, shakes. It's got a place to sit that's clean, bright and fun, nice people, good service, clean restrooms.
Frequently Asked Questions About Graeter's Ice Cream
What types of ice cream does Graeter's Ice Cream offer?
Graeter's Ice Cream produces small-batch French Pot ice cream, along with other products like donuts, pastries, candy, cakes, and ice cream cakes.
Where is Graeter's Ice Cream located?
Graeter's Ice Cream is located at 1409 Grand Ave, Newport, KY 41071, USA.
What are the store hours for Graeter's Ice Cream?
Graeter's Ice Cream is open Monday 11:00-22:00, Tuesday to Thursday 06:30-22:00, Friday and Saturday 06:30-23:00, and Sunday 09:00-22:00.
Does Graeter's Ice Cream offer delivery or pickup services?
Yes, Graeter's Ice Cream offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options does Graeter's Ice Cream accept?
They accept American Express, Discover, Mastercard, Visa, and checks.
Does Graeter's Ice Cream have an app for ordering?
Yes, Graeter's offers an Android app available on Google Play and an iOS app available on the Apple App Store for easy ordering.
Is Graeter's Ice Cream accessible for people with disabilities?
Yes, Graeter's Ice Cream has wheelchair accessible entrance and parking.
What nearby places can I visit before or after enjoying ice cream at Graeter's?
Nearby you can visit Starbucks for coffee, Churchill Market for groceries or liquor, and St. Elizabeth Ft. Thomas hospital if needed.
How can nearby banks be helpful when visiting Graeter's Ice Cream?
Nearby financial services like WesBanco and Fifth Third Bank offer ATM and banking services, making it convenient to withdraw cash or manage finances during your visit.
Are there any nearby child care or educational facilities near Graeter's Ice Cream?
Yes, Abby's Child Enrichment Center and Cadence Academy Preschool are close by, making Graeter's a convenient stop for families with young children.