Five Guys

4.2
827 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1 Levee Way in Newport is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1 Levee Way, Newport, KY
41071, United States

Hours

Reviews

4.2
827 reviews
5 stars
509
4 stars
158
3 stars
75
2 stars
25
1 star
60

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the burgers and fries as delicious and fresh, with many stating they were among the best they've ever had.

Service Issues

Numerous reviews highlighted poor customer service experiences, including rudeness from staff, long wait times, and order inaccuracies.

Cleanliness

Several customers noted cleanliness issues in the restaurant and bathrooms, indicating a need for better maintenance.

Pricing Concerns

Many reviews mentioned that the food is overpriced, with some customers feeling that the quality did not justify the cost.

Staff Friendliness

While some customers reported friendly and helpful staff, others experienced rudeness and unprofessional behavior from employees.
  • NC
    Naomi Chevalier
    Dec 20, 2025
    5.0
    Consistently good food no matter where we find a Five Guys
  • JV
    Josh Vories
    Nov 30, 2025
    5.0
    This is by far one of the best burger places I've eaten at I really had been looking forward to the day coming. I came on Saturday November 15 with my dad and he didn't want to get anything since he isn't much of a hamburger guy like I am but I got a plain double patty hamburger with bacon and some medium fries and it was the best hamburger and fries I've ever had and their hamburgers and fries were far better then Burger King, Dairy Queen, and Wendy's. Their fries were fresh and tasty and they had the perfect amount of salt on them and I had an absolutely fun time trying Five Guys for the first time. The staff here are very nice people I approached an employee here and I told him that it was my first time coming here and he told me that he was happy I was trying Five Guys for the first time ever and he told me how the fries were made which I thought was pretty cool so I had such a fun time here and I'll definitely be sure to come back here very soon! I'll be sure to try their milkshakes next.
  • CM
    Cordell Mootry
    Nov 3, 2025
    3.0
    It was delicious
  • KR
    Krzysiek Rysiek
    Oct 9, 2025
    5.0
    Wszędzie praktycznie standardy sieciówek są podobne, jednak obsługa zawsze inna, polecam z warzywszy na miłą obsługę, wrócę na pewno.
  • BW
    Ben Wilke
    Aug 4, 2025
    3.0
    Overpriced for the quality

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.