Five Guys

4.2
825 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1 Levee Way in Newport is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1 Levee Way, Newport, KY
41071, United States

Hours

Reviews

4.2
825 reviews
5 stars
507
4 stars
158
3 stars
75
2 stars
25
1 star
60

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the burgers and fries as delicious, with many highlighting the freshness and taste.

Service Issues

Numerous reviews mentioned rude or unprofessional staff, long wait times, and order inaccuracies, leading to a negative customer experience.

Cleanliness

Several customers noted that the restaurant, including bathrooms, was not clean, impacting their overall impression.

Pricing Concerns

Many customers felt the prices were too high for the quality and service received, with some expressing dissatisfaction over the value.

Positive Staff Interactions

Despite some negative experiences, there were also mentions of friendly and helpful staff, particularly in resolving issues.
  • CM
    Cordell Mootry
    Nov 3, 2025
    3.0
    It was delicious
  • KR
    Krzysiek Rysiek
    Oct 9, 2025
    5.0
    Wszędzie praktycznie standardy sieciówek są podobne, jednak obsługa zawsze inna, polecam z warzywszy na miłą obsługę, wrócę na pewno.
  • BW
    Ben Wilke
    Aug 4, 2025
    3.0
    Overpriced for the quality
  • MM
    Matt M
    Jul 23, 2025
    2.0
    The employee ran their gloved hand through their hair before touching by burger. Then my shake had weird plastic fibers in it
  • MW
    Misty Wilguess
    Jul 21, 2025
    5.0
    Absolutely great food. Burgers and fries were fantastic. A little pricey but what's not anymore. Very friendly staff

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.