Chipotle Mexican Grill

Reviews

• AH

  Alex Hornsby

  5 days ago
  1.0
  My cats food has a higher protein content than the few pieces of steak they slapped on this bowl
• DS

  D Soderberg

  Feb 21, 2026
  1.0
  For Chipotle, food is fine. Not the issue. For the life of me, I cannot figure out while at lunch & dinner hours (their busiest) they only have one person working the line. No one has any sense of urgency and the service is just bizarre. If this is a staffing issue, then just have more people overlap those hours. Hoping this gets to management because with the Bellevue store opening this year, your business will be hit. It took 15 minutes to get through the line. That’s absurd. It takes me 30 seconds to order my meal. The priority placed on pick-up orders during the busiest times is also stupid, short sighted, and undeserving to your customers in front of you.
• SS

  Sam Smith

  Feb 10, 2026
  1.0
  Place needs a new manager. This chipotle has to the most poorly ran. No ice. No silverware. Bathrooms smell. A lot of food choices were on hold bc they didn’t have any prepared. How can this happen under a manager?
• TJ

  Taylor Joseph

  Feb 8, 2026
  1.0
  I have ordered build your own/mini-catering from this location before and have had no issues. I always get extra chicken with my order which is $7 and it’s always placed in the medium plastic container (see picture 1, “extra chicken” is placed on top of the chicken that comes with the build your own (BYO)). Today, I ordered the BYO chicken with extra chicken and noticed it was in one of the red containers they place large sides in. I went back to ask the manager on duty if the red container has the same proportion size as the container I always get it in (I held up the container the lettuce was in as example). She said that the red cup is the right proportion. Surely the red container is not worth $7 of chicken. I took a look at the prices on the Chipotle app and found the high protein cup on their high protein menu. That cup, which was the same cup my “extra chicken” is in is listed as $3.85. I showed her the price online and she proceeds to say that the online pricing is wrong??? Mind you, she just told me that she didn’t know the pricing of the high protein cup. She also prints out my receipt and saw I paid $7 for extra chicken, and proceeds to reach her same conclusion as before. Then, we go back and forth and she gives me another cup of chicken, but she does not give me the extra cup nicely. Rather, there’s some attitude there. Honestly, this chipotle has never failed me, and I am typically mindful of how things can be when it gets busy (as I worked here before as a teen). However, receiving poor customer service from the manager (emphasis on “manager”) left a sour taste in my mouth. Therefore, I will gladly take my service some place elsewhere, and I wish this place the best! General advice: it’s okay to admit that you are wrong! That’s how you grow ☺️. Cheers
• BL

  Benjamin Locker

  Feb 7, 2026
  2.0
  Seems to be going downhill recently. Price hikes, poor cleanliness, and half the drink options were out of service. Not sure if they’re out of inventory or if nobody is refilling. Not a good experience anymore, especially for the price. Sad.

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