Chipotle Mexican Grill

3.7
702 reviews
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Business Details

93 Carothers Rd, Newport, KY
41071, United States
(859) 431-4300
https://locations.chipotle.com/ky/newport/93-carothers-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2088
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About

Mexican Restaurant
Chipotle Newport Pavilion 2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
93 Carothers Rd, Newport, KY
41071, United States

Hours

Reviews

3.7
702 reviews
5 stars
334
4 stars
137
3 stars
47
2 stars
51
1 star
133

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty dining areas and overflowing trash bins.

Food Quality

Customers frequently reported issues with food quality, including cold, overcooked, or improperly prepared items.

Service Issues

Many reviews mentioned poor customer service, including rude staff, slow service, and incorrect orders.

Ingredient Availability

Several customers noted that the location often runs out of key ingredients, impacting their orders.

Inconsistent Experience

While some customers had positive experiences, many others reported a significant decline in service and food quality over time.
  • MS
    Matt Schnelle
    Jan 3, 2026
    1.0
    Food and the service is an absolute joke. 8pm on a Saturday night and you have only one person working the main with a line full of people, while you have other people in the back just walking around. Its ridiculous that with 3 hours of business left you leave the main line understaffed. Along with the service the food is a joke, no flavor, cold and absolutely unappetizing. I would call back for new food but im sure it wouldn't be any better tbh. Would rate 0 stars if i could especially since they will do nothing about it to make it right. Joke of a franchise
  • BC
    B C
    Dec 31, 2025
    1.0
    I wanted a salad. They were out of: - lettuce - Coke Zero - Diet Coke - iced tea The dining area looked like it hadn't been cleaned for hours, and the drink station was covered in ice... I stopped going here over 3 years ago due to the poor management, rude employees (including their manager at the time), and lack of cleanliness... Apparently, nothing has changed. Happy New Year.
  • AM
    Alexis Meyer
    Dec 30, 2025
    1.0
    When I first moved here this place was my favorite to go to. Now it’s just a wreck and seems to have been for the past 4months at least if not more. The food line is always a mess, and there has been multiple occasions where I have received things in my food that I didn’t ask for due to food dropping in other bins and the scoop just gets all the mess that fell in. A friend and I ordered food at 9pm today and they were out of so much. No carne asada and no chips, no vinaigrette. The chips were to only be used for online orders yet the store is open till 11pm. Also the drink area being out of a lot, also a mess and then ice completely mounded on the grate of the machine. This has been my experience the past couple of times and the staff doesn’t seem to mind any of this at all. I love chipotle and don’t want to have to find another store. Hoping to see this place get cleaned up soon and back to the nice and clean environment it was before.
  • KR
    Kylie Rose
    Dec 30, 2025
    1.0
    Every time I mobile order; something is wrong. This location is trained to not put extra anything on mobile orders- rice is always hard. The employees and management don’t care, the reviews alone should be worrisome to corporate. This location needs shut down.
  • ZS
    Zach S.
    Dec 19, 2025
    1.0
    Dec 19 at 8:45 PM, guy on the register was on their cell phone, on a personal call (hope he has fun at Ariana’s Christmas party tomorrow) for, I kid you not, no less than 15 minutes. From the time we entered the chipotle to the time we left with our food (and while he checked us out), he was on his phone, blatantly. Talking on the phone. Not even texting. I didn’t know that was even a thing. Heard the manager ask them to stop (they didn’t). I will say, the blonde guy with the earrings is on his A game and his coworkers could really learn from him, including the manager. Heard blonde guy call for fajita veggies, and was completely ignored, so when they ran out 10 mins later, the manager acted like he forgot to call it. Also, another employee was moving at such a noticeably slow pace that I can only assume they were stoned.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Newport Pavilion 2 serve?

Chipotle offers customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads, prepared with wholesome, responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Newport, KY?

Chipotle is open daily from 10:45 AM to 11:00 PM.