Panera Bread

Reviews

• KS

  karina smith

  Apr 2, 2026
  1.0
  I am truly dumbfounded. I have never once left a google review, but this is wild. I understand that rushes in the restaurant industry can be stressful and hectic, but moldy food is crazy. We didn’t get napkins, silverware, stuff that is supposed to come with a certain item, extra dressing that was specifically asked for, and on top of that a moldy tomato in my salad.
• SC

  S C

  Mar 20, 2026
  1.0
  Pam is very rude, belittling the younger employees. I watched her follow a young man around saying "oh, are you sure you can do that? Are you smart enough to?" All he did was stock the chips. Then she made the same sandwich I order once a month, this time there was hardly anything on it so I called Panera. Pam answered and when I told her about the sandwich she said "okay.. so??" I said "So I want a refund" She let me know she was the manager and I wouldn't receive a refund unless I drove back right then. I asked for the general manager, Brooklyn. Pam turned her sweet little southern charm on as soon as I did that, doesn't work on me though. Atmosphere was uncomfortable, service was terrible, food was a disgrace. I'm pushing this to HR of Panera so that the employees and customers of Murray can be treated with respect. I don't know if Brooklyn would have done any better but if she wants to give me my money back that would be appreciated.
• JC

  John Childress

  Jan 22, 2026
  5.0
  First time going to a Panera today, and WILL NOT BE MY LAST! I’m way overly satisfied and also overly impressed! The cashier was so patient with me and so nice and sweet!! They had the food ready(DELICIOUS FOOD)(BIG ORDER) in no time!!! Very very good job to Murray Panera tonight! 1/22/26 5:30 pm you guys rock.
• VC

  Vernon Chin

  Jan 20, 2026
  4.0
  Love the Onion Soup!
• RR

  Roman Robles

  Jan 7, 2026
  3.0
  We love Panera, but this particular store is a mixed offering. On our last 2 visits to this store, we ordered the full-size Harvest Medley Chicken Salad. As with the other 2 Paneras we frequent (Hopkinsville, KY & Murray. KY), the taste of this selection was great and the ingredients were fresh. The tables were mostly clean, but the area where you place used plates was overflowing and the high-top counter has been cluttered with boxes of supplies every time we've visited. The salad portions are roughly 2/3 of the portions served by the other two stores. The staff at all 3 of the area Paneras are always welcoming and friendly. It's always good food at any Paneras. We like the chain, but this particular store could step up its game.

Frequently Asked Questions About Panera Bread