McDonald's

Reviews

• EB

  Eric Barrett

  2 days ago
  1.0
  Cold food, extremely slow service.
• DF

  Darryl Filbeck

  Mar 28, 2026
  1.0
  Very disappointed in the new McDonald's in murray ky. They tried to be fully automated and no menu at the cashier. Had to order from kiosk and it took about 20 mins or more to get the order out to us. My wife had to ask for napkins since there is none in the eating area. Cant refil your drink in the area, we got refills but the workers won't take the cup you have to refill. They have to give you a new cup which just adds to the garbage fill. Atmosphere is non existing and they made it into a drive thru only McDonalds. Seating capacity is for 73 people in the restaurant. Other customers were waiting longer than us. Hearing other customers saying they won't be back to this McDonald's is very discouraging about how the future looks for businesses trying to pay employees more with less workers and being automated to take up the slack.
• PP

  Paula Parr

  Mar 28, 2026
  1.0
  They make you separate your trash and there are no people at the front and it takes a long time to get your food, you can’t refill your own drink, if you want a refill they get a new cup and bring it to you. Worst McDonald’s ever, not coming back here.
• VL

  Victoria Lewis

  Mar 20, 2026
  1.0
  Was told that the system was down and we had to pay cash or wait 5 minutes. We decided we would pay cash. We waited at the pay window for 15 minutes where we could see the employees joking around. When we finally gave them our money we moved to the next window and waited another 10 minutes. Then they told us to move to another window. All we ordered was a breakfast sandwich, a pancake meal, and a coffee. We saw the person behind us pull up to the window and immediately get their order. We were on a time crunch and were under the impression that if we paid cash we would get our food in a regular amount of time. Not one of the employees apologized for the inconvenience or for the amount of time it was taking, nor did they give us a timeline for how long it would be to get the food after we paid. We ended up driving off without our food.
• RS

  Russell Shell

  Mar 18, 2026
  1.0
  You known it's a bad restaurant when three different employees are outside smoking and there is a line of cars and people waiting for their order. This needs new managers ASAP