Customers generally enjoyed the food, with specific praise for items like biscuits and gravy, blizzards, and onion rings, though there were complaints about food being cold or overcooked.
Service Issues
Many reviews highlighted inconsistent service, with reports of slow wait times, incorrect orders, and rude staff, particularly during busy hours.
Cleanliness Concerns
Several customers noted cleanliness issues in the restaurant, including dirty dining areas and unsanitary food handling practices.
Friendly Staff
Despite service issues, many customers appreciated the friendliness and helpfulness of the staff, especially during positive experiences.
Stock Availability
Frequent complaints about being out of key menu items, such as ice cream and certain food options, negatively impacted customer satisfaction.
TS
tim shelton
Nov 22, 2025
5.0
We stopped here and it was the best tasting food we had ate in a minute. Thanks ik it was made with care. Ty guys. We're from Frankfort Kentucky.. Tim,Chris Thanks Again.
TB
Tyller Becker
Nov 15, 2025
4.0
I only get a blizzard from here but they have time great messed it up a few times but offered to make it right several times. Very friendly staff always quick and easy
MA
Mineroob avo
Nov 9, 2025
3.0
Seems like Spiffo's sold one of their fast food institution, that's sad(
AR
Amanda Robinson
Nov 4, 2025
5.0
This is by far the best DQ around! The food is always great and the service is amazing every time! Also, the workers are amazing people!
JR
JB R
Oct 3, 2025
1.0
They were out of hamburger patties, bananas and French fries. Go to the DQ in Brandonburg. It is much better!
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 118 N Dixie Hwy, Muldraugh, KY 40155-1102, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Thursday from 5:30 AM to 10:00 PM, Friday and Saturday from 5:30 AM to 11:00 PM, and Sunday from 7:00 AM to 10:00 PM. It is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025).
What types of food and treats can I find at Dairy Queen Grill & Chill?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, they offer both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, welcomes children, offers booster seats and high chairs, and is wheelchair accessible.
Can I order from Dairy Queen Grill & Chill online or via an app?
Yes, you can order online through their website or download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What amenities does Dairy Queen Grill & Chill provide for customers?
Amenities include free WiFi, restrooms, seating, booster seats, high chairs, and drive-thru service.
What nearby businesses can help if I need automotive services while visiting Dairy Queen?
Nearby automotive services include C&R Garage, Muldraugh Automotive, Fowler Auto Sales, Haley Auto Sales LLC, and Wagner Motors car rental agency.
Are there nearby places where I can grab a coffee or another meal before or after visiting Dairy Queen?
Yes, nearby dining options include Krispy Krunchy Chicken, The Back Street Cafe, and convenience stores like BP and Marathon that offer food and beverages.
What other local services are near Dairy Queen that customers might find useful?
Nearby services include Meade County Bank for banking needs, Muldraugh United Methodist Church for community events, United States Postal Service, and the Muldraugh Fire Department for emergency services.