Subway

3.5
224 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Mt. Sterling Subway® Restaurant at 806 Indian Mound Dr. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
806 Indian Mound Dr., Mt. Sterling, KY
40353, United States

Hours

Reviews

3.5
224 reviews
5 stars
99
4 stars
42
3 stars
13
2 stars
8
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong ingredients, leading to frustration.

Food Quality

While some customers praised the food quality, others complained about stale bread, poorly made sandwiches, and insufficient portions.

Pricing Concerns

Several reviews mentioned high prices relative to the quality and quantity of food received, leading to dissatisfaction.

Staff Training

There were calls for better staff training, particularly in customer service and order preparation, to improve overall experience.
  • RE
    robert ewing
    Oct 31, 2025
    1.0
    Ordered on the app and they lost the order my wife called to see what happened and they had no order so I drove up here to see what’s what when gave the name my wife gave mine young woman named cloey chandler didn’t not ask if it was under another name she just kept saying (there’s nothing I can do) so I see a bag behind them still they say it’s been there for a hot minute and I ask what it was turns out it was my order so I have to fight 5 minutes to get the order remade as it’s been out 1 hour and she kept saying there’s nothing I can do. So I had them call the managers and no one would answer as it’s Halloween so I had to bring up what does their policy state for time that something sits out and when it has to be thrown away she says 20 minutes it has to be thrown, so I ask her again what are you going to do re make it or give me bad food, she finally decides to remake it so pussed I have never had this bad of customer service from here. Last time I’ll be here again especially ordering on the app.
  • MS
    Mary Sparks
    Oct 2, 2025
    5.0
    Food is always great but the pricing is too high!
  • KC
    Kenneth Campbell
    Sep 30, 2025
    5.0
    Great customer service from Kensi and she was really helpful with the menu
  • AC
    Alex Clark
    Sep 25, 2025
    5.0
    We had the absolute best subs made by kensi and she was so friendly and polite
  • TW
    Trina Wrieden
    Sep 25, 2025
    5.0
    We had the best subs made by Kensi Eslinger she made the best subs we ever ate at subway

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Mt. Sterling, KY?

The Subway restaurant is located at 806 Indian Mound Dr., Mt. Sterling, KY 40353.

What are the Subway Mt. Sterling restaurant's hours of operation?

The Subway Mt. Sterling is open daily from 9:00 AM to 10:00 PM.