McDonald's

3.1
2316 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1035 Richmond St, Mount Vernon, KY
40456, United States

Hours

Reviews

3.1
2,316 reviews
5 stars
626
4 stars
416
3 stars
457
2 stars
240
1 star
577

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or poorly prepared food, with several mentioning that their meals were inedible.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and unhelpful staff, leading to a frustrating experience for many customers.

Cleanliness

The cleanliness of the restaurant and restrooms was frequently criticized, with reports of dirty tables and unsanitary conditions.

Inconsistent Experience

Customers noted a lack of consistency in food quality and service, with some visits being satisfactory while others were disappointing.
  • HJ
    Hat Jones
    Jan 4, 2026
    3.0
    Bathroom stall door slams really loud. Almost gunshot loud. My ears are not hearing as well after going to the bathroom here, like the same feeling as when you go to a concert with no earplugs. Do not let the door slam if you go to the bathroom here. I can't overstate how loud it is.
  • CC
    Consumer Quality Check
    Jan 1, 2026
    3.0
    I went through McDonald’s and the wait took longer than an insurance payout because the girl at the exit window was standing there texting while I was waiting to pay. On top of that, they didn’t give me any sauce for my nuggets or even ask if I wanted any. Food was fine, but the service definitely needs improvement.
  • RD
    Ronnie Denny
    Dec 24, 2025
    1.0
    Idk how you pass your RGR this is the worst McDonald's in 100 miles
  • LJ
    Lester Jackson
    Dec 23, 2025
    3.0
    The Chicken Sandwich was really good.But the fries from a 1/10 (1 .)
  • SR
    Sheree Ross
    Dec 12, 2025
    1.0
    Slow and didn't get the order correct, even after repeating it several times

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday through Thursday and Sunday from 5:00 AM to 12:00 AM, and Friday and Saturday from 5:00 AM to 1:00 AM.

When is the drive-thru available?

The drive-thru operates Monday through Thursday and Sunday from 5:00 AM to 12:00 AM, and on Friday and Saturday from 5:00 AM to 1:00 AM.