This profile is uncertified and using publicly sourced data
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Business Details
About
Japanese RestaurantSushi Restaurant
Started in 2017 as a single food truck in London, KY, Koi Express has since expanded to a full restaurant with a second location in Frankfort and plans to open more restaurants around the Commonwealth.
Koi Express serves top quality sushi rolls and Japanese hibachi. With average lunch and dinner prices between $9 and $14, our mission is to be the best Japanese fast casual restaurant by consistently serving fast, fresh, delicious dishes with a stellar customer experience from start to finish.
Location
Koi Express Mt Sterling
492 Indian Mound Drive, Mount Sterling, KY
40353, United States
Hours
Monday11:00 AM - 8:45 PM
Tuesday11:00 AM - 8:45 PM
Wednesday11:00 AM - 8:45 PM
Thursday11:00 AM - 8:45 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.