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McDonald's

3.5
(1233 reviews)

Business Details

(859) 498-2431
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3060 Owingsville Rd, Mount Sterling, KY
40353, United States

Hours

Reviews

3.5
1,233 reviews
5 stars
444
4 stars
256
3 stars
230
2 stars
114
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Food quality varied significantly, with many complaints about cold or stale items, while some praised fresh food.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty floors and unclean equipment.

Staff Performance

While some staff were noted as friendly and helpful, others were criticized for poor customer service and lack of professionalism.
  • AB
    Anton Bulgakov
    Jan 24, 2026
    4.0
    No complaints. It's a Mc D.
  • YY
    Yazzie Yazzie
    Jan 15, 2026
    1.0
    Customer service don't know what is a chicken wrap. Instead they just gave me a chicken strip only.
  • SJ
    santiago juan
    Jan 10, 2026
    1.0
    What is this really
  • DS
    Diana Stine
    Jan 10, 2026
    1.0
    Place dirty! Trash all over the floor while employees were talking trash about customers in ear shot. Customer service at this store on 3rd shift needs to be restrained at the least at the most FIRED. It is not the customers responsibility to try to figure out why a FAST food order is taking 10 minutes while employees are just pacing around. A proper way to do things is for the employee to let the customer know "Sorry for the wait, but we are currently waiting on fresh whatever whatever is coming up." Simple and polite. The way proper customer service should be. Well that's the way it was when I was managing a fast food restaurant.
  • NP
    Nick Price
    Dec 26, 2025
    1.0
    Never and I mean never let this place pull you. No one will remember you and you’ll be stuck waiting for 10 minutes while watching other people leave

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3060 Owingsville Rd in Mount Sterling, KY?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery and curbside pickup services?

Yes, McDonald's provides delivery services and curbside pickup to customers for added convenience.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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