McDonald's

3.5
1226 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3060 Owingsville Rd, Mount Sterling, KY
40353, United States

Hours

Reviews

3.5
1,226 reviews
5 stars
444
4 stars
255
3 stars
229
2 stars
114
1 star
184

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food being cold, stale, or incorrectly prepared.

Service Issues

Many reviews highlighted poor customer service, including rude staff and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, particularly regarding food preparation areas and equipment.

Inconsistent Experience

The quality of service and food varied significantly depending on the time of day and staff on duty.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • BL
    Be the Light
    Oct 28, 2025
    2.0
    Fries were fresh and cooked crispy hard and the nuggets were stale. Didnt feel like fighting people for wut i deserve tho. This is why i usually dont eat out. The robots are coming for your jobs though thank god.
  • PB
    Pierce Bruneau
    Oct 4, 2025
    2.0
    Well the food was good.. but here's my issue. Shift trainer was on duty.. did the trash right? No issue. Sitting next to it i could see MOLDY fries behind the trash. Granted, seeing anything mold at McDonald's is shocking but good.. but still. And you can tell it had been there a hot minute. Black splotchy molds.. like comeon now..
  • DC
    David Childers
    Oct 3, 2025
    2.0
    Skip it if you can
  • MK
    Mark K
    Sep 14, 2025
    5.0
    Late night crew was awesome!
  • KB
    Katy Blankenship
    Aug 5, 2025
    1.0
    The night shift manager is terrible… the guy me anyways. I literally told him my fries was cold when I went inside to get my food at the counter and he just looks at me and walks away. The chicken nuggets and the chicken period is always stale… my air fryer does better than the workers. Very upsetting because people pay for it. Big disappointment hear. The mornings are usually a hit or miss on getting the orders right or fresh food. There’s a younger guy who works at the frint drive through.. he’s very sweet. Very polite and needs a raise or needs to be in management. !

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3060 Owingsville Rd in Mount Sterling, KY?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery and curbside pickup services?

Yes, McDonald's provides delivery services and curbside pickup to customers for added convenience.