McDonald's

3.5
1232 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3060 Owingsville Rd, Mount Sterling, KY
40353, United States

Hours

Reviews

3.5
1,232 reviews
5 stars
444
4 stars
256
3 stars
230
2 stars
114
1 star
188

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and poor communication.

Food Quality

Food quality was inconsistent, with complaints about cold or stale items, but some customers did mention fresh and tasty meals.

Cleanliness

Several reviews highlighted cleanliness issues, particularly with the dining area and food preparation areas.

Speed of Service

Service speed was often criticized, with long wait times reported during peak hours.
  • SJ
    santiago juan
    2 days ago
    1.0
    What is this really
  • DS
    Diana Stine
    2 days ago
    1.0
    Place dirty! Trash all over the floor while employees were talking trash about customers in ear shot. Customer service at this store on 3rd shift needs to be restrained at the least at the most FIRED. It is not the customers responsibility to try to figure out why a FAST food order is taking 10 minutes while employees are just pacing around. A proper way to do things is for the employee to let the customer know "Sorry for the wait, but we are currently waiting on fresh whatever whatever is coming up." Simple and polite. The way proper customer service should be. Well that's the way it was when I was managing a fast food restaurant.
  • NP
    Nick Price
    Dec 26, 2025
    1.0
    Never and I mean never let this place pull you. No one will remember you and you’ll be stuck waiting for 10 minutes while watching other people leave
  • RO
    Roberto Ortega
    Dec 11, 2025
    1.0
    After waiting for 20 min for my order. I get to truck and wasn't surprised
  • TH
    Terrance Hamm
    Dec 6, 2025
    4.0
    Clean, friendly staff

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3060 Owingsville Rd in Mount Sterling, KY?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery and curbside pickup services?

Yes, McDonald's provides delivery services and curbside pickup to customers for added convenience.