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Brand Certified

Arby's

4.2
(597 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
694 Maysville Rd, Mount Sterling, KY
40353, United States

Hours

Reviews

4.2
597 reviews
5 stars
296
4 stars
180
3 stars
67
2 stars
29
1 star
25

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, particularly sauces.

Service Quality

While some reviews praised friendly and courteous staff, others highlighted poor customer service experiences.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared items.

Cleanliness

Several customers noted the cleanliness of the restaurant, appreciating the well-kept dining area and restrooms.

Pricing

Many reviews mentioned that the prices are considered high for the quality of food received.
  • TM
    Tonya McClure
    1 day ago
    1.0
    I ordered 3 sandwiches and ask for 4 Arby's sauces. I had to park 10 minutes waiting on a sandwich. Then I get 20 minutes down the road and find out the 4 Arby's sauce I ask for was not there. They couldn't even put one in the bag. I called and they offered a meal. I said that does nothing for my 3 sandwiches that have no sauces that wont be ate. She said well thats the best I can do if you dont want to drive over here and get the sauces and hung up. I will never eat Arby's again. This isn't the first time they've screwed up an order but it will be the last for me.
  • PP
    pensi penis
    Dec 19, 2025
    3.0
    I love eating Arby’s! Im an autistic individual and have very picky taste, so I only eat their cheese sticks and fries but, my husband isn’t as picky! The only two times we’ve eaten here (drive through) his sandwhiches had been smushed and looked like it was sat on! The first time we ordered a #1 and it smelt like a fart as well. This second time we ordered a #15 and only got an inch of burger width 😭😭 I know y’all can do better because eating INSIDE is a different story! The sandwhiches are fluffy and don’t particularly smell bad. Please do not say it’s where they’re at the bottom of a bag during handout. I’ve worked fast food before and never in my life have I served a squashed sandwich to a customer. (Nor a fart burger) Please check on this drive through situation because I love eating here but I’m afraid with these two incidents my husband won’t wanna go anymore!!
  • RH
    Rob Haffly
    Nov 20, 2025
    4.0
    I mean its an Arby's. They aren't trying to be anything more than what they are. Service is always good, food always made to order. Genuinely I have no complaints about this restaurant.
  • MR
    Madison Rogers
    Nov 18, 2025
    1.0
    Horrible do not eat at this place they even took away the cookies
  • BK
    Borders Keith
    Oct 19, 2025
    4.0
    Good restaurant, but Arby's is over priced!

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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