Customers frequently reported issues with cold, overcooked, or stale food, leading to dissatisfaction.
Service Issues
Many reviews highlighted inconsistent service, with complaints about incorrect orders and rude staff.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and unclean food preparation areas.
Positive Staff Interactions
Despite the negative feedback, some customers praised friendly and helpful staff members, particularly in drive-thru service.
Pricing Concerns
Customers expressed that prices were high for the quality of food received, with some feeling that certain items were overpriced.
JB
John Buckler
Nov 12, 2025
1.0
You could just tell that the fries weren’t very fresh and that they didn’t even try. It’s almost like they were just microwaved. It was a 2 star but then I ate the burger, this takes complete lack of care. Fast food is about to win. It’s sucks eating out anymore. Thanks for the motivation not to eat out.
RP
Random stuff with Porgy
Sep 15, 2025
1.0
Definitely drive to the other side of town. The workers are friendly but I have yet to get a complete order from them. The dq on the other side of town if fully stocked gets order right every time and are friendly. Couldn't even get ketchup for my fries lol
AC
Amy Chabak
Sep 13, 2025
4.0
Little expensive pending what you get
CC
Carolyn
Jul 29, 2025
5.0
Great coffee. Quick and correct order.
CJ
Christopher Johnston
Jul 28, 2025
1.0
I ordered a combo, and the chicken strips were overcooked, and the fries were cold, i also ordered a double cheese burger, and it was cold and also wasn't right!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location welcomes families and children, offering booster seats, high chairs, and a family-friendly environment.
Can I place mobile orders or use mobile deals at Dairy Queen Grill & Chill?
Yes, mobile ordering and mobile deals are available through their app, which also provides exclusive offers.
Does Dairy Queen Grill & Chill serve breakfast?
Yes, they serve breakfast items as part of their menu offerings.
Where is Dairy Queen Grill & Chill located?
It is located at 11 Old Cranston Rd, Morehead, KY 40351-9118, USA.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit Zane Collins Community Park nearby for outdoor activities or stop by Dollar Tree for shopping.
Are there any other fast food or dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Huddle House, another American restaurant and diner, and Burger King for quick beverages.
What nearby services can assist me while visiting Dairy Queen Grill & Chill?
Nearby services include Shell and Speedway gas stations for refueling, First National Bank of Grayson for banking needs, and T-Mobile for mobile phone services.