Many customers reported issues with incorrect orders and missing items.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or stale items.
Service Experience
While some reviews praised friendly staff, others noted rudeness and poor management, leading to a negative experience.
Cleanliness
Several customers mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Pricing
Customers expressed concerns about high prices for food and drinks, with some feeling the value was not justified.
JB
Justin B.
Dec 21, 2025
1.0
I went through the drive through, ordered a mini blizzard. The lady didn’t do the routine of turning it upside down and I didn’t think anything of it. I went to grab the spoon out of it when handed to me, turns out it was chocolate soup that spilled all over me and my vehicle. The lady offered some napkins as if she wasn’t already aware that I was in for a mess. I had to literally drink the ice cream to get it to stop pouring all over my vehicle. There was maybe two solid bites in the cup.
JM
Joe Menard
Dec 9, 2025
1.0
How hard is it to get two orders right and give it to someone hard for this places needs new leadership
JB
John Buckler
Nov 12, 2025
1.0
You could just tell that the fries weren’t very fresh and that they didn’t even try. It’s almost like they were just microwaved. It was a 2 star but then I ate the burger, this takes complete lack of care. Fast food is about to win. It’s sucks eating out anymore. Thanks for the motivation not to eat out.
RP
Random stuff with Porgy
Sep 15, 2025
1.0
Definitely drive to the other side of town. The workers are friendly but I have yet to get a complete order from them. The dq on the other side of town if fully stocked gets order right every time and are friendly. Couldn't even get ketchup for my fries lol
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location welcomes families and children, offering booster seats, high chairs, and a family-friendly environment.
Can I place mobile orders or use mobile deals at Dairy Queen Grill & Chill?
Yes, mobile ordering and mobile deals are available through their app, which also provides exclusive offers.
Does Dairy Queen Grill & Chill serve breakfast?
Yes, they serve breakfast items as part of their menu offerings.
Where is Dairy Queen Grill & Chill located?
It is located at 11 Old Cranston Rd, Morehead, KY 40351-9118, USA.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit Zane Collins Community Park nearby for outdoor activities or stop by Dollar Tree for shopping.
Are there any other fast food or dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Huddle House, another American restaurant and diner, and Burger King for quick beverages.
What nearby services can assist me while visiting Dairy Queen Grill & Chill?
Nearby services include Shell and Speedway gas stations for refueling, First National Bank of Grayson for banking needs, and T-Mobile for mobile phone services.