Papa Johns Pizza

4.0
261 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Middlesboro, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Middlesboro pizza for any occasion. Call us for pizza delivery in Middlesboro or stop by 1012 North 12th Street for carryout to order the best pizza in Middlesboro, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1012 North 12th Street, Middlesboro, KY
40965, United States

Hours

Reviews

4.0
261 reviews
5 stars
146
4 stars
43
3 stars
28
2 stars
8
1 star
36

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, with some experiencing orders that were not ready when promised.

Staff Attitude

Feedback indicated that staff were often rude or unhelpful, contributing to a negative customer experience.

Food Quality

While many praised the pizza quality, there were complaints about incorrect orders and food arriving cold.

Positive Experiences

Some customers highlighted excellent service and food quality, particularly during busy times or special orders.
  • SA
    Samantha's Tiny Houseboat Adventures
    Dec 31, 2025
    1.0
    Drove 30 minutes out and 30 minutes back to pick up pizzas. Got one large, one medium and a small cheesestick. Total was $43 with a 20% coupon. Got home and they gave me the wrong pizza. Would make it right unless I drove it back to them to look at!!! Here’s your proof that you put pineapple and mushroom on my pizza papa John’s!
  • DD
    doop252000
    Dec 23, 2025
    1.0
    Horrible experience! After traveling 12 hours, I stood in the parking lot of our hotel for 40ish minutes because the pizza was “on the way”. I finally called and asked where my order was and was told it was cancelled because I didn’t leave a room number! A Papa John’s vehicle never drove by, nor entered the parking lot (although the driver said he did. I decided to wait for the driver, rather than expect him to come upstairs in bad weather with a large order. I was told I could wait another 30 minutes for my order. They never offered an apology, discount, nothing. I canceled the order and ordered domino’s with no issues. I asked for a refund and it was refunded, but my card was later charged a completely different amount! Stay away until they get new management. It’s such a shame, they used to be a dependable, efficient place to order food for a large group.
  • DD
    David
    Dec 15, 2025
    1.0
    It’s getting ridiculous. For the last three times I have ordered pizza here it’s been a carry to be ready in 20 minutes. Each time it’s been nearly an hour and one time longer. Before this I have had to cancel the order after waiting that long. The staff just stand back there and talk while one person is working trying to get all the pizzas made. Looks like from other reviews I am not the only one experiencing this.
  • SM
    Steve Mason
    Oct 10, 2025
    1.0
    I called in an order for two large pizzas. The female on the phone said it would be ready in 30 minutes. 30 minutes later I walk in to pick up my Pizzas. She asked my name then she started skimming through the computer. Then she looked at me and said it will be ready in about 30 minutes. I said I called 30 minutes ago and you guys said it would be ready. She said “well we keep getting orders.” I said, forget it and walked out. But now I wished I ask questions. I don’t know if that meant every time someone orders, theirs gets placed ahead of mine or what? Personally, I don’t think they even put my order in to begin with. Either way, I’m definitely not ordering from them again. Whoever manages this place really needs to take a good look at what’s going on.
  • BC
    Bo Collett
    Sep 12, 2025
    5.0
    My wife has a mushroom allergy they went above and beyond for my family!

Frequently Asked Questions About Papa Johns Pizza

What are the regular delivery hours for Papa Johns Pizza in Middlesboro?

Delivery is available Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday and Saturday from 11:00 AM to midnight.

Can I order carryout from Papa Johns Pizza, and what are the takeout hours?

Yes, carryout orders are accepted daily from 11:00 AM to 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.