McDonald's

3.6
1432 reviews
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Business Details

495 North 12th Street, Middlesboro, KY
40965, United States
(606) 248-0449
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
495 North 12th Street, Middlesboro, KY
40965, United States

Hours

Reviews

3.6
1,432 reviews
5 stars
538
4 stars
337
3 stars
268
2 stars
92
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Many reviews highlighted unsanitary conditions, particularly in restrooms and dining areas, with complaints about dirty tables and play areas.

Food Quality

Numerous customers experienced issues with food quality, including cold, soggy, or improperly prepared items.

Inconsistent Experience

Feedback indicated a significant variance in service and food quality depending on the time of day, with morning shifts generally performing better than evening shifts.

Management Issues

Several reviews pointed to poor management practices, including lack of training for staff and inadequate response to customer complaints.
  • SM
    Steve Mason
    Oct 17, 2025
    1.0
    I can’t stand this location. It’s no comparison to the one on the west end of town. The drive-through was wrapped all the way around the building, I was in a hurry, so I ran inside. There was one customer there who had already been waited on waiting on his food. I could tell he was irritated. I stand there at the counter, waiting for someone to come to the register. There are two supervisors there moving back-and-forth in the back. One looks at me, then turns around. In a few minutes, she looked at me again, and I start a motion for her, but she turned around again. I thought “forget it,” They didn’t need my business and I went to Hardee’s. The whole thing made my kid late for school. I avoid this location whenever possible.
  • JH
    Juanita Hendrickson
    Oct 17, 2025
    5.0
    Ok
  • DC
    Dustin Colwell
    Oct 2, 2025
    1.0
    The young lady working front counter on shift on October 2nd 2025 at 7:00pm should be fired. She spent more time talking to her friends than working this was the conditions of the play area and the restrooms when I was eating there. She was notified and even when it was slow and she still put more effort talking with her friends
  • AO
    Ashley Osborne
    Sep 16, 2025
    1.0
    It was the worst they are the most rude people I've ever had to deal with
  • CC
    Cpt.Proton
    Sep 13, 2025
    5.0
    Quick service and clean. Parking is not great however
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Middlesboro, KY?

McDonald's in Middlesboro is open from 4:00 AM to midnight Monday through Thursday and Sunday, and from 4:00 AM to 1:00 AM on Friday and Saturday.

When is the McDonald's drive-thru available?

The drive-thru operates from 4:00 AM to midnight Monday through Thursday, 4:00 AM to 1:00 AM on Friday and Saturday, and 5:00 AM to midnight on Sunday.