McDonald's

3.7
1447 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
495 North 12th Street, Middlesboro, KY
40965, United States

Hours

Reviews

3.7
1,447 reviews
5 stars
546
4 stars
341
3 stars
268
2 stars
93
1 star
199

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as raw burgers, cold food, and incorrect orders.

Service Issues

Many reviews highlighted poor service, including long wait times, rude staff, and unhelpful management.

Cleanliness

Numerous complaints about dirty restrooms and dining areas, with some customers expressing concern over unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised the fast service and friendly staff during certain visits.
  • JJ
    Jess Josh
    Dec 31, 2025
    2.0
    Every time I go to this mcdonalds they leave somethimg put the teenage girls in the drive thru are rude me food is just threw together I got a fish filet and half the top bun was out side the box the starter sauce was not on the sandwich this place need new managers
  • TS
    Terry Slover
    Dec 25, 2025
    5.0
    Good food
  • CW
    Cynthia Williams
    Dec 15, 2025
    1.0
    Bathrooms were out of order
  • JM
    Jason Miracle
    Dec 5, 2025
    1.0
    We stopped to eat on the way to TN. Ordered our food and sat down. I took a bite of my son’s quarter pounder and to my shock it was raw in the middle. We took it back and they cooked us another one. It was even more raw than the first. I tried emailing the franchise but it kicked back.
  • RC
    Ruth Campbell
    Nov 29, 2025
    5.0
    I've been to this McDs a few times as it's a convenient stop along a long drive I frequently take. It's always great, but I wanted to note that on today's visit, the person who made my bacon cheeseburger with extra pickles really understood the assignment. There was a layer of pickles half an inch thick. I choose to believe the person making my burger thought to him/herself "Extra pickles? Say no more" and proceeded to create a pickle masterpiece. I'll be chasing that pickle perfection for the rest of my life. Thank you for the extra pickle attention. I'll continue to stop by on my future travels.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Middlesboro, KY?

McDonald's in Middlesboro is open from 4:00 AM to midnight Monday through Thursday and Sunday, and from 4:00 AM to 1:00 AM on Friday and Saturday.

When is the McDonald's drive-thru available?

The drive-thru operates from 4:00 AM to midnight Monday through Thursday, 4:00 AM to 1:00 AM on Friday and Saturday, and 5:00 AM to midnight on Sunday.