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Dairy Queen Grill & Chill

3.9
(726 reviews)

Business Details

100 N 12th St, Middlesboro, KY
40965-1027, United States
(606) 248-8730
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
100 N 12th St, Middlesboro, KY
40965-1027, United States

Hours

Reviews

3.9
726 reviews
5 stars
329
4 stars
183
3 stars
90
2 stars
26
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.

Food Quality

Many customers reported issues with food quality, including cold, soggy, or improperly prepared items, leading to a negative dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms, which contributed to an overall poor impression.

Order Accuracy

A significant number of customers experienced issues with incorrect orders or missing items, leading to frustration and disappointment.

Pricing Concerns

Customers expressed dissatisfaction with rising prices, feeling that the value did not match the quality of food and service received.
  • DB
    Deborah B
    3 days ago
    1.0
    "DAIRY" QUEEN WAS OUT OF ICE CREAM??? not to mention the guy who "finally" looked at me and asked could he help me, and his reply "Ha, unfortunately for YOU ,we are out! Ok McDonald's McCurry it is then, BYE!
  • RT
    Ronnie Thomas
    Jan 28, 2026
    1.0
    Without a doubt the most rude and hatefulest woman I have ever encountered at a drive thru in my entire 59 years on this planet. Oh, and I got back with the food and those biscuits were hard enough to break a window.best thing about this place is I won’t ever have to worry about coming there again. Shame on whoever owns this place. Middlesboro Deserves better !
  • RR
    Random Redneck
    Jan 5, 2026
    1.0
    I ORDERED 2 BLIZZARDS ON THE APP AND THIS BEING THE 2ND ORDER THEY DID NOT HAVE WHAT I ORDERED AVAIBLE AT THIS LOCATION AND THE MANAGER REFUSED A REFUND ANS WOULD NOT EXPLAIN TO ME HOW TO GET A REFUND AND I USED A 50% OFF ORDER REWARD IN THE APP THAT I HAVE NOW LOST DUE TO THIS. I ATTEMPTED TO CALL CORPRATE AND AFTER 7 MINUTES DID NOT GET AN ANSWER!!!! THIS LOCATION HAS BASICALLY STOLEN $5.29 FROM ME AND REFUSED TO HELP IN ANY WAY AND THREW AWAY THE ONLY BLIZZARD THEY HAD IN STOCK AWAY RIGHT INFRONT OF ME WHEN I ASKED FOR A REFUND I WOULD LIKE CORPRATE TO CONTACT ME IN REGARDS TO THIS
  • JB
    Jesse Buckner
    Nov 30, 2025
    1.0
    Stopped here to eat before going to the movies, food was barely warm, cheese curds were hot but soggy, fries had been sitting a while you could tell. So $30+ for Luke warm burgers and kids chicken strip meal was bit ridiculous. Don’t recommend at all
  • JM
    John marsee
    Nov 24, 2025
    1.0
    Middlesboro Ky DQ totally the worst place to eat Period! No service , Food is frozen and then Microwave to much! I went this morning for Breakfast couldn’t even get waited on after 10 mins I just left. Not a customer in the whole building and drive Thur had two cars. This was at 7:50 am one lady working drive Thur and one cooking. It’s really Sad as this use to be the Best Breakfast place in town. .02

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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