Dairy Queen Grill & Chill

3.9
722 reviews
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Business Details

100 N 12th St, Middlesboro, KY
40965-1027, United States
(606) 248-8730
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
100 N 12th St, Middlesboro, KY
40965-1027, United States

Hours

Reviews

3.9
722 reviews
5 stars
327
4 stars
183
3 stars
89
2 stars
26
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Food Quality

Many customers reported receiving cold, improperly cooked, or incorrect food orders, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Pricing Concerns

Customers expressed frustration over high prices relative to the quality of food and service received.
  • RR
    Random Redneck
    Jan 5, 2026
    1.0
    I ORDERED 2 BLIZZARDS ON THE APP AND THIS BEING THE 2ND ORDER THEY DID NOT HAVE WHAT I ORDERED AVAIBLE AT THIS LOCATION AND THE MANAGER REFUSED A REFUND ANS WOULD NOT EXPLAIN TO ME HOW TO GET A REFUND AND I USED A 50% OFF ORDER REWARD IN THE APP THAT I HAVE NOW LOST DUE TO THIS. I ATTEMPTED TO CALL CORPRATE AND AFTER 7 MINUTES DID NOT GET AN ANSWER!!!! THIS LOCATION HAS BASICALLY STOLEN $5.29 FROM ME AND REFUSED TO HELP IN ANY WAY AND THREW AWAY THE ONLY BLIZZARD THEY HAD IN STOCK AWAY RIGHT INFRONT OF ME WHEN I ASKED FOR A REFUND I WOULD LIKE CORPRATE TO CONTACT ME IN REGARDS TO THIS
  • JB
    Jesse Buckner
    Nov 30, 2025
    1.0
    Stopped here to eat before going to the movies, food was barely warm, cheese curds were hot but soggy, fries had been sitting a while you could tell. So $30+ for Luke warm burgers and kids chicken strip meal was bit ridiculous. Don’t recommend at all
  • JM
    John marsee
    Nov 24, 2025
    1.0
    Middlesboro Ky DQ totally the worst place to eat Period! No service , Food is frozen and then Microwave to much! I went this morning for Breakfast couldn’t even get waited on after 10 mins I just left. Not a customer in the whole building and drive Thur had two cars. This was at 7:50 am one lady working drive Thur and one cooking. It’s really Sad as this use to be the Best Breakfast place in town. .02
  • ME
    Mike Everman
    Oct 28, 2025
    3.0
    Wasn’t very clean and they didn’t get our order right
  • RO
    Rebecca Owens
    Oct 3, 2025
    1.0
    I ordered a pancake platter. Did not receive pancakes. The hash brown was burnt and loaded with grease. The girl at the window was not friendly. I even asked to make sure I was receiving the pancakes . And she acted like it was a crime for me to ask. Terrible service
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the regular opening hours of Dairy Queen Grill & Chill?

The restaurant is open from 6:00 AM to 10:00 PM Monday through Thursday, 10:30 AM to 10:30 PM on Friday, 10:30 AM to midnight on Saturday, and 7:00 AM to 9:00 PM on Sunday.