Dairy Queen Grill & Chill

3.9
716 reviews
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Business Details

100 N 12th St, Middlesboro, KY
40965-1027, United States
(606) 248-8730
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
100 N 12th St, Middlesboro, KY
40965-1027, United States

Hours

Reviews

3.9
716 reviews
5 stars
326
4 stars
182
3 stars
89
2 stars
26
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, leading to a poor service experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions in the bathrooms.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, burnt, or improperly prepared items.

Pricing Concerns

Customers expressed dissatisfaction with rising prices, feeling that the value did not match the cost.
  • ME
    Mike Everman
    Oct 28, 2025
    3.0
    Wasn’t very clean and they didn’t get our order right
  • RO
    Rebecca Owens
    Oct 3, 2025
    1.0
    I ordered a pancake platter. Did not receive pancakes. The hash brown was burnt and loaded with grease. The girl at the window was not friendly. I even asked to make sure I was receiving the pancakes . And she acted like it was a crime for me to ask. Terrible service
  • JG
    Jen G
    Sep 21, 2025
    1.0
    Awful experience. Customer service 1/10 will not be back. The girl working the front counter was extremely rude and unhelpful. She gave lots of attitude when I was asking questions. This place needs to work on employee customer service Because they are not friendly AT ALL
  • JM
    Jody M.
    Sep 9, 2025
    4.0
    Nice place and the food is good. My complaint here is all about the pricing. Wow. Disappointing.
  • LD
    Linda Davidson
    Jul 18, 2025
    5.0
    Didn't go inside but I love this place.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the regular opening hours of Dairy Queen Grill & Chill?

The restaurant is open from 6:00 AM to 10:00 PM Monday through Thursday, 10:30 AM to 10:30 PM on Friday, 10:30 AM to midnight on Saturday, and 7:00 AM to 9:00 PM on Sunday.