Brand Certified
Arby's
3.9(634 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
905 N. 12th Street, Middlesboro, KY
40965, United States
Certified by Arby's • Mar 01, 2026
(606) 248-8616
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/ky/middlesboro/905-n--12th-street/store-5101
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
3.9
634 reviews
5 stars
293
4 stars
159
3 stars
80
2 stars
30
1 star
72
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food being cold, improperly prepared, or not fresh, with some expressing disappointment in portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Staff Attitude
Feedback indicated a lack of professionalism among staff, with reports of employees being disrespectful and unhelpful.
Inconsistent Experience
While some customers enjoyed their meals and praised the food, many others had negative experiences, suggesting inconsistency in service and food quality.
- SMSteve Mason3 days ago1.0This place is garbage. First, they don’t give correct change, the ketchup and sauce dispensers are empty, and they have no drink other than Dr Pepper, which I can’t stand the taste of. I should’ve eaten at the one in Pineville while I had a chance.
- HPHannah P.Feb 20, 20264.0The woman that took our order was clearly having a bad day. Food was 10/10 but the customer service was NOT it. Why choose a job that requires you to interact/speak with customers if you can't even make an attempt at being a kind person. I understand people go through things but it's never stopped me from being a friendly person.
- BWBk WilburnJan 28, 20265.0Arbys this has to be my favorite restaurant in middlesboro ky food always delicious I feel i get what I pay for everytime I go menu so big food always hot and fresh. Best chesse sticks and roast beef in town. As for the people there always friendly. And seem to be happy to work there. I cant say enough about arbys my whole family loves it. If you want a great meal at a fair price I would say go to arbys. I would highly recommend arbys.
- JCJessica CareyJan 18, 20265.0Food was hot and fresh. Sliders got ridiculously small. No fault of this location.
- CCCayleeJan 1, 20261.0The lady was super rude and when the guy gave me so the lady insulted me and said “what is wrong with you”, I am very offended and this should not be acceptable, especially over some sauce
Brand Certified Facts from Arby's
This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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