Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
678 reviews
5 stars
293
4 stars
143
3 stars
106
2 stars
46
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported rude or unhelpful staff, with some experiences involving miscommunication and disrespect.
Food Quality
While some customers praised specific items like the Flamethrower burger and ice cream, others complained about cold or poorly prepared food, including chicken strips and burgers.
Positive Changes
Several reviews noted improvements in service and food quality under new ownership, with faster service and better food being highlighted.
Cleanliness Concerns
There were complaints about unsanitary conditions and staff hygiene, which negatively impacted customer experiences.
Mixed Experiences
Overall, customer experiences varied widely, with some enjoying their visits while others expressed dissatisfaction with service and food quality.
DS
Donald Sweatt
Feb 20, 2026
5.0
Was very good all the way around
JD
Jake Dean
Feb 1, 2026
1.0
Never got my meal right
SH
Summer Holloman
Jan 4, 2026
1.0
Ordered a banana split and it was literally freaking melted and then I called her because I work right up the road and she was so freaking rude and disrespectful telling me why didn’t I check it before I left? Why didn’t expect it to be melted either her name is Liz What she said over the phone I literally work a couple minutes up the road ice cream don’t melt like that. I mean, completely waste of money terrible customer service complete snobby butt I will not be back
BW
Bruce Woehlke
Nov 8, 2025
5.0
Flamethrower burger is great.
TV
Terry Ganus (VSIDO - VastOne)
Sep 25, 2025
5.0
It was very busy but never uncomfortable. The young lady at the register made everyone feel like they were there for a great time. I was so happy to meet her and that my grandson could see how being friendly makes a difference
It is located at 914 Paducah Rd, Mayfield, KY 42066-3605, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 9:30 AM to 9:30 PM.
Is there a drive-thru service available at this Dairy Queen?
Yes, Dairy Queen Grill & Chill offers a drive-thru for your convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it welcomes families and children, providing booster seats, high chairs, and a family-friendly environment.
Can I order food online or through a mobile app for pickup or rewards?
Yes, you can order online via their website and download their app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill have outdoor seating available?
Yes, there is outdoor seating available along with indoor seating.
Are restrooms available for customers at this location?
Yes, restrooms are available at Dairy Queen Grill & Chill.
Which nearby places can customers visit before or after their Dairy Queen visit?
Customers can visit nearby places such as Beltone Hearing Aid Service for medical supplies, Highway 45 Barber Shop for grooming, and Dollar General for shopping needs.
Are there any car-related services near Dairy Queen Grill & Chill?
Yes, nearby customers can find Darren's Car Wash, Mauney's Diesel Service, Mobil 1 Lube Express of Mayfield, and several car dealers and rental agencies like David Taylor Chrysler Dodge Jeep Ram and Enterprise Rent-A-Car.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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