McDonald's

3.5
640 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12575 Main St, Martin, KY
41649, United States

Hours

Reviews

3.5
640 reviews
5 stars
232
4 stars
140
3 stars
119
2 stars
44
1 star
105

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several customers experienced issues with food quality, including undercooked items and poor hygiene, leading to complaints about food safety.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior from management.

Cleanliness

Multiple reviews mentioned cleanliness issues, including dirty dining areas and unpleasant odors.
  • SF
    Sheena Falter
    Oct 26, 2025
    1.0
    Stopped here to get food for the kids on our day out. Ordered on the kiosk and waited almost 45 minutes for food. The workers were concerned with drive through so much that they didn't pay attention to lobby at all. A door dasher was waiting for almost and hour and left. I watched them take food out of our bag and put it in a drive through bag before I got angry. Then when they finally gave us our order they did not provide the cups for drinks and walked away and I had to wait longer for someone to walk back by the front and ask for cups.
  • KH
    Kp Hall
    Sep 1, 2025
    1.0
    Gave frozen raw fries after waiting 30mins in line. The fries were for a 2 yr old.
  • LJ
    Lester Jackson
    Jul 24, 2025
    4.0
    Just a typical spicy chicken sandwich
  • BL
    Brian Lundgren
    Jul 4, 2025
    1.0
    Decided to get burgers and some chicken nuggets for my wife and I at about 8pm July 3rd we only get this as a treat from time to time. I got a order of food poisoning because these kids can't follow procedure This location likes to make poison for food only the 75th time McDonald's has made me horribly sick. Locations in Cape coral Florida no better Locations in Syracuse New York no better and now evidently Martin Kentucky Don't eat here they will make you and or your kids and family sick. For the price just stay home and make something fresh and 20 times better for half the price of trying to feed two. Disgusting place Disgusting management that has no clue what procedure or food safety standards to follow save your money! McDonald's must have a new policy of just make all our customers extremely sick!
  • LL
    Lunchbox1911
    Jul 4, 2025
    1.0
    Two cars in front of me and I sit for almost 20 minutes to order then ask to wait for additional 5 minutes and after I placed a 6 sandwich order they tell me Breakfast was over and I ask when they said 1030 it was 1031 on 4th of July 2025. I have tryed my whole life to be patient but this manager must run the morning crew like sailors. The very last time I eat breakfast there got a steak bagel. It was harder than a dog bone. My family and I decided it’s official we will take our business elsewhere and in courage every one else to take it to who matters especially after this kind of respect that lacks to the customer.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Martin, KY?

McDonald's in Martin, KY is open daily from 4:30 AM to 11:00 PM, except on Sunday when it opens at 5:00 AM and closes at 10:00 PM.

What are the delivery hours for McDonald's in Martin, KY?

Delivery service operates from 5:00 AM to 10:45 PM Monday to Saturday, and from 6:00 AM to 10:45 PM on Sunday.