Customers frequently reported slow service, distracted staff, and incorrect orders, leading to frustration.
Food Quality
While some customers enjoyed the food, many complained about cold items, incorrect orders, and inconsistent quality.
Cleanliness
Several reviews mentioned dirty dining areas and restrooms, indicating a need for better maintenance.
Positive Experiences
Despite the issues, there were numerous positive comments about the ice cream, friendly staff, and some good food experiences.
SE
Sailor Ed
2 days ago
5.0
The food was hot, I mean HOT. Good stuff
DD
D
Oct 7, 2025
1.0
They had like 10 people working this evening, and almost all of them were just standing around talking. They had 3 cars in the drivethru, me being 1 of them, and it took over 30 minutes to leave. They love to make you pull forward so their timer stops ticking, reminding them of how slow they're going. Also, i have been here 3 times, and they have never flipped the shakes, like DQ is proud of. Another thing, idk what they're doing, but their cheeseburgers always give my wife and I diarrhea.
LM
Lynn Mitzy
Sep 1, 2025
5.0
2/$cheeseburger and strawberry sundae. What a great deal.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of its fast-food menu.
What are the operating hours of Dairy Queen Grill & Chill in Marion, KY?
The location is open Monday to Thursday and Sunday from 7:00 AM to 9:15 PM, and on Friday and Saturday from 7:00 AM to 10:00 PM. Special holiday hours apply on Thanksgiving, Christmas Eve, and Christmas.
Does Dairy Queen Grill & Chill in Marion have a drive-thru service?
Yes, this Dairy Queen location offers a convenient drive-thru service for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, offers booster seats and high chairs, welcomes children, and has seating available both indoors and outdoors.
Can customers use mobile ordering or get mobile deals at Dairy Queen Grill & Chill?
Yes, customers can take advantage of mobile ordering and rewards through the Dairy Queen app, which also offers exclusive deals.
Does Dairy Queen Grill & Chill have free Wi-Fi and restroom facilities for customers?
Yes, the location provides free Wi-Fi access and restroom facilities for guest convenience.
Where is Dairy Queen Grill & Chill located in Marion, KY?
It is located at 213 Sturgis Rd, Marion, KY 42064-1235, USA.
What popular nearby shopping options are available close to Dairy Queen Grill & Chill?
Nearby shopping options include Marion True Value, Clark's Marion True Value, Nesbitt's Pawn Shop, and Dollar General, perfect for combining errands with a meal or treat.
What nearby transportation services can help me get to Dairy Queen Grill & Chill?
The Greyhound Bus station is nearby, providing convenient public transportation options for reaching Dairy Queen.
Are there any recreational or fitness facilities near Dairy Queen Grill & Chill?
Yes, The Launch Pad gym is located nearby, offering customers a chance to work out before or after enjoying a meal or treat.