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McDonald's

3.5
(1323 reviews)

Business Details

12341 Shelbyville Rd, Louisville, KY
40243, United States
(502) 343-6656
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12341 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 12:00 AM

Reviews

3.5
1,323 reviews
5 stars
452
4 stars
297
3 stars
226
2 stars
128
1 star
220
  • IY
    irfan Yakut
    Apr 2, 2026
    1.0
    McDonald's employees are incredibly indifferent and disrespectful towards DoorDash orders. Even for a small order, we are kept waiting for 15-20 minutes for no reason. Even if the order isn't ready, at least some preparation or attention should be given, but the employees act as if delivery orders are completely unimportant. This is not only poor service, but also a clear disrespect for our time and effort. We're not waiting there for fun; we work, and every minute that passes directly impacts our earnings. This branch is clearly very poorly managed. They both inconvenience customers and make the job even harder for delivery workers by making them wait unnecessarily. If they can't properly prepare DoorDash orders, they shouldn't accept them. Their inability to organize even such a simple task truly reflects a very poor business model. The service quality at this branch is absolutely terrible and needs to be improved urgently.
  • EB
    elizabeth busam
    Mar 15, 2026
    2.0
    Love that they have a play area big enough for the kids and families to enjoy. Me and my kids come every Sunday after church to get lunch and enjoy the play area together. As a single mom I order table service since you can’t see the counter from the play area. Today they failed us they didn’t bring us our food and it just sat on the counter until I realized it had been 20 minutes since I ordered and I noticed it was there. Me and another parent both got cold food due to them apparently not wanting to do table service so why is it an option?
  • AS
    Alexandria Stamps
    Feb 28, 2026
    2.0
    Fries weren't salted, possiblt old or oil neexs to be changed, soda syrup needed to be changed, sauces were forgotten, despite selecting it toddler didn't get toddler toy, and one of my daughter's order was made wrong
  • SR
    Shannon Richards
    Feb 7, 2026
    1.0
    Would not honor my code on the app
  • JC
    Jasmine Cunningham
    Jan 11, 2026
    1.0
    This is the fourth time my hashbrown has been forgotten. Accidents happen I understand but 4 times now.

Brand Certified Facts from McDonald's

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Certified April 05, 2026Yext Knowledge Graph
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