When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Louisville Hurstbourne. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Numerous reviews highlighted poor customer service, with complaints about rude staff, unhelpful management, and long wait times.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback on food quality was mixed, with some praising the wings while others noted inconsistencies in preparation and seasoning.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Timeliness
A significant number of customers expressed frustration over long wait times for food, both for dine-in and takeout orders.
KF
Kendall Fuller
Jan 28, 2026
1.0
DO NOT EAT HERE. MANAGEMENT DOESN’T CUSTOMERS. Me and my family have been patrons here for years. In the past 12 months or so we have had our carry out order botched numerous times with no accommodation offered. When I’ve called to tell them my order is half done, the manager has argued that the order was in fact made correctly and accused me of being dishonest. Manager Abby is particularly unhelpful and standoff-ish. This place has been apart of my families rotation for years but we will never be doing business at this location ever again. DO NOT EAT HERE.
MP
Mike Petty
Jan 17, 2026
1.0
Picked up a doordash order and waited for over 20 minutes because they "miscounted" a 3 piece chicken tender meal. Then was given the excuse that 2 of their fryers were down. The reality is that they were working on ONE order at a time when there were 8 orders on the board. Very disappointed.
EC
E C
Jan 4, 2026
1.0
Absolutely horrible!
JS
Joseph A Sparks
Nov 19, 2025
5.0
Been here a dozen times in the last month due to a change in route at work. Haven't had a bad experience yet. The toilet could use more cleaning tho.
EW
Evan Wilson
Aug 13, 2020
3.0
Kitchen employees not wearing their masks and overheard the cashier telling someone else that the company doesn't provide the kitchen workers with gloves. Still gonna eat the food.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours of Wingstop Louisville Hurstbourne?
Wingstop Louisville Hurstbourne is open daily from 10:30 AM to 1:00 AM for dine-in, pickup, and delivery services.
Does Wingstop Louisville Hurstbourne offer delivery services?
Yes, Wingstop Louisville Hurstbourne offers delivery, including same-day and no-contact delivery options through their website or app.
Can I order Wingstop Louisville Hurstbourne's menu online?
Yes, you can order online for carryout or delivery at Wingstop Louisville Hurstbourne via their website or mobile app.
What payment methods are accepted at Wingstop Louisville Hurstbourne?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Where is Wingstop Louisville Hurstbourne located?
Wingstop Louisville Hurstbourne is located at 2007 S Hurstbourne Pkwy, Louisville, KY 40220, USA.
Does Wingstop Louisville Hurstbourne have a drive-through service?
No, Wingstop Louisville Hurstbourne does not offer drive-through service; their drive-through is closed all week.
What types of wings and flavors does Wingstop offer at the Louisville Hurstbourne location?
They offer classic and boneless wings with over 11 iconic flavors such as Lemon Pepper and Original Hot, along with tenders and signature sides like seasoned fries, Cajun Fried Corn, and Buffalo Ranch Fries.
Which nearby restaurants could I visit before or after dining at Wingstop Louisville Hurstbourne?
Nearby dining options include Moe's Southwest Grill for Tex-Mex, Cold Stone Creamery for dessert, Penn Station East Coast Subs for sandwiches, Pieology Pizzeria, and Shreeji Indian Vegetarian Street Food.
Are there any dessert or snack shops near Wingstop Louisville Hurstbourne?
Yes, nearby dessert options include Cold Stone Creamery, Sweet Frog Premium Frozen Yogurt, Jeff's Donuts, and Gigi's Cupcakes for bakery treats and sweets.
What entertainment or shopping options are near Wingstop Louisville Hurstbourne?
Nearby you can visit GameStop or Cherry Springs Shopping Center for video games and entertainment, Half Price Books for books and music, as well as retail stores like Five Below and Sleep Outfitters.
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