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Wingstop

3.2
(650 reviews)

Business Details

4812 Dixie Hwy, Louisville, KY
40216, United States
(502) 409-6000
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Louisville Dixie Hwy. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
4812 Dixie Hwy, Louisville, KY
40216, United States

Hours

Reviews

3.2
650 reviews
5 stars
237
4 stars
95
3 stars
65
2 stars
56
1 star
197

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported receiving incorrect orders or missing items, leading to frustration.

Food Quality

Many reviews highlighted issues with food quality, including cold, undercooked, or poorly flavored items.

Service Speed

Customers frequently complained about long wait times for food, often exceeding the estimated time.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and unwashed hands by staff.

Customer Service

While some customers praised friendly staff, many others reported rude service and poor management responses.
  • DZ
    Dylan Zenker
    Feb 8, 2026
    1.0
    Walked in on 02/08/2026. Was met by 4 employees sitting around on their phones. Would not take an in person order and wanted me to place an online order right in the store. I would get it if they were busy but it was an empty restaurant. Went right down the road to Pizza Hut and placed a wing order with them. Guess the saying is true, no one out pizzas the hut! 10/10 will not ever go back to a wingstop again. 0 stars for food because I couldn’t even order and -50 for employees service.
  • AS
    Andrea Stopher
    Feb 6, 2026
    1.0
    Forgot part of my order. Only realized when I got home- which I live about 30 minutes away.
  • TM
    teresa martin
    Jan 31, 2026
    1.0
    it took me 45 minutes after ordering to get my food. It was only 3 people inside waiting at first. I had to kp inquiring. They had i guess loss my order, then person put on shelf and didn't call me. Fries was cold.
  • RD
    Roselyn Davis-Williams
    Jan 30, 2026
    1.0
    My wings were under cooked and heavy sauce. I called to speak with management and was spoke with an arrogant shift manager named Mike, who was the cook for the entire day, stated that he cooked my wings to perfection?! Not so, but when I returned my entire online order to the store in person, I'm then told the District manager would have to refund my money that he could not and that wait would be until Monday mind you this on a Friday night. So, I leave with no food and no money. So, when Monday arrives, I speak with General manager Mark who proceeds to tells me the District manager Frank refunded my money back to my account that same day(Friday). My refund has not showed back to my bank account nor does my bank have any record of them attempting to do so. I am going to alert the BBB about this location because something needs to be done and no customers needs to be sick from chicken that is not being properly cooked and served.
  • JJ
    Jamika
    Jan 2, 2026
    5.0
    Food always fresh! Very friendly. 😊. Thank you all.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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