Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Louisville Westport Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.5
259 reviews
5 stars
122
4 stars
38
3 stars
22
2 stars
13
1 star
64
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying the wings while others found them dry, greasy, or lacking flavor.
Service Issues
Numerous reviews highlighted poor service experiences, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness
Some customers noted that the restaurant was clean, while others reported dirty tables and unsanitary conditions.
Management
Feedback on management was mixed, with some praising specific managers for their service, while others criticized the handling of complaints and issues.
- BWBevon WaitheJan 4, 20263.0Worst wings in Louisville
- LLLo LoDec 15, 20251.0I got food poisoning last night and Itried to get a refund & they told me I had to bring the food back up there.. that makes no sense… im definitely calling corporate on this location theres always something wrong here.. they do anything right.. n always mess up orders ..
- MRmike ragerDec 14, 20254.0Small location must be more focused on to go orders. No TVs.
- NNNACSep 27, 20255.0What?!!! 🤤 What a surprise!!!!! 😱 I stopped eating at Wingsstop years ago because the wings were always so greasy and salty, but that stayed in the past! TODAY THEY'RE 🔥🔥🔥🔥🔥🔥👌 I also have to give credit to who I assume is the manager "Jose", he's was on top of everything and the place was pristine ⭐️⭐️⭐️⭐️⭐️
- ADAvery DePaolaSep 24, 20251.0I typically don't write reviews unless my experience is pretty bad, and I will say, I will never order wings from Wingstop again for pickup or delivery. They advertised free delivery on a Saturday, I ordered a decently sized order for delivery and was never provided tracking information, just a confirmation email for my order and expected delivery time. I waited until the order was about 30 mins late and called the store to ask about the status of the order and was told that it was picked up by the driver and they were not sure of when it would be delivered, but to keep waiting. Another 30-45 mins passed and we called again to be told that they guessed the order was probably stolen by the Dasher and they would just talk to the GM and issue me a refund. We asked if they could just re-make the order for us to pickup and were told no, we had to place the order again. We placed the same exact order for pickup, no issues, and was keeping an eye out for my refund. I called the store on Monday to confirm my refund and spoke to the GM who let me know he would look into it and give me a call in 20 mins. 2 hours passed so I called back and was basically told the order was delivered by door dash and that there was nothing they could do. I had to fight door dash myself if I wanted the refund, even though the GM said he was looking at the picture proof the order was delivered, he wouldn't send it to me and could provide no identifying information that the order was delivered to the correct location. I then called Door Dash after I was advised to by the store who said they couldn't help me with refund, they let me know that wasn't right and connected me to Wingstop customer service who said they would have leadership give me a call. Never received a call two days later and so I called once again for an update. Representative let me know that it would take 4 business days for the escalation to go through. So here I am, paid twice for the same order, and only received one with so much back and forth, I am exhausted of dealing with this business.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours of Wingstop Louisville Westport Rd?
Wingstop Louisville Westport Rd is open daily from 10:30 AM to 1:00 AM.
Does Wingstop Louisville Westport Rd offer delivery services?
Yes, delivery is available daily from 10:30 AM to 1:00 AM with options for same-day and no-contact delivery.
Can I order Wingstop Louisville Westport Rd's menu online?
Yes, you can order online for carryout or delivery through their website or mobile apps.
What types of wings does Wingstop Louisville Westport Rd offer?
They offer classic wings, boneless wings, and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
Where is Wingstop Louisville Westport Rd located?
The restaurant is located at 9401 Westport Rd #101, Louisville, KY 40241, USA.
Does Wingstop Louisville Westport Rd have a drive-through service?
No, the drive-through service is closed at all times for this location.
What payment options are accepted at Wingstop Louisville Westport Rd?
They accept American Express, Discover, Mastercard, and Visa.
Are there other dining options near Wingstop Louisville Westport Rd?
Yes, nearby dining options include Long John Silver's, Pizzaville Sports Bar, Bandido Taqueria Mexicana, Spinelli's Pizza, Domino's Pizza, and Goose Creek Diner.
Where can I get a haircut near Wingstop Louisville Westport Rd?
Great Clips and Mark IV Hairstyles, both hair and beauty salons, are located close by for your grooming needs.
Are there any automotive service centers near Wingstop Louisville Westport Rd?
Yes, nearby automotive services include Assured Auto Care, Goodyear Auto Service Center, Springdale Automotive, and Strickland Brothers 10 Minute Oil Change.