At Wendy’s in Louisville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Louisville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported long wait times, unresponsive staff, and rude behavior from employees.
Order Accuracy
Many reviews highlighted consistent problems with incorrect orders and missing items.
Food Quality
Several customers noted that the food was often cold, stale, or not prepared correctly.
Management Concerns
There were multiple mentions of poor management and lack of leadership contributing to the overall negative experience.
Inconsistent Availability
Customers expressed frustration over the restaurant being closed during posted hours and only accepting mobile orders at times.
MJ
Maurice Jackson
3 days ago
1.0
Had me sitting in dive thru line for 20min just to tell me they were out of everything. Instead of telling me that from the start and not wait for nothing....they did this with every car in the line so everyone had to wait
MB
Michael Bush
3 days ago
1.0
This Wendy's has honestly gone so far downhill in the past month. 3x in a row they have been out of stock of major items, have underfilled frostys, and now this last time I visited, my fries had severely undercooked/almost raw fries. At this point, this Wendy's is no longer safe to consume.
BS
Brittny Sharpe
Feb 25, 2026
1.0
Never seems to have food ready when there's no other cars/customers in sight. 3rd week in a row ive come up here yet the 1 thing I expect to be able to get is "out for the night" EVERY TIME.
VV
Victor Valdez
Feb 15, 2026
1.0
So based of the other reviews and no ownership reply’s. I doubt they will see this but this restaurant is in desperate need of new leader ship. I love Wendy’s and this one is closest to my work but avoid and drive out of my way cause it’s so poorly ran. I come by every few months to see if it improves. Went by today. Not only has it not improved, seems as it’s got worse. Or I caught them on a really bad. I was behind the car at the speaker. I sat in one spot for over 10 minutes, before I finally moved one spot to the speaker. But while I heard the car in front of me ordering and they were told they were out of tomatoes and something else. Couldn’t hear the other things they were out of.
So i go to order and and basically don’t have any sauce for nuggets. Then tried to order one of the fusion frosty in vanilla. Was told they only have chocolate frosty’s. So I left the line and parked to see where I was gonna find to eat. I sat there for about 15 minutes. The same car that was in front of me still hasn’t received there food. After a total of a half an hour.
Look I understand. People call into work. Delivery orders are messed up. But this isn’t an isolated incident. Everything starts with the store manager. And obviously he or she is in over there head.
JW
Joseph Walden
Feb 13, 2026
1.0
Don't go here anytime after 1st shift ends the 2nd shift staff are horrible I spent 45 minutes at the window waiting for 4 sandwiches 2 orders of 4 nuggets and 2 small fries
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 5036 Mud Lane still open?
Yes! Wendy's at 5036 Mud Lane is open and committed to serving quality food every day.
What are the drive-through hours for this Wendy's location?
The drive-through is open Monday to Saturday from 6:00 AM to 2:00 AM, and Sunday from 7:30 AM to 2:00 AM.
Does this Wendy's serve breakfast?
Yes, this location serves breakfast with combos, croissant and biscuit sandwiches, coffee, and sides.
What meals does this Wendy's location serve?
Wendy's serves breakfast, lunch, and dinner at this location.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment methods does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's Mud Lane for feedback or questions?
You can call (502) 964-3007, use the customer care live chat on their Contact page, or complete the Customer Satisfaction Survey online.
Are there any nearby places to visit when I come to Wendy's?
Nearby you can visit Valvoline Instant Oil Change for automotive needs, Stock Yards Bank and Trust for banking services, or Sanchez Bakery & Coffee Shop for fresh baked goods.
Where can I get gas or convenience items near Wendy's?
Circle K and Shell gas stations are nearby, both offering gas and convenience store items including coffee.
What other dining options are near this Wendy's location?
Nearby dining includes Papa Murphy's pizza, Jimmy John's sandwiches, Zaxby's chicken restaurant, Tropical Smoothie Cafe, and Bob Evans for American cuisine.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: