Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
2,009 reviews
5 stars
592
4 stars
427
3 stars
341
2 stars
186
1 star
463
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported extremely slow service, with long wait times in both drive-thru and counter service.
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food preparation.
Cleanliness
The restaurant was frequently described as dirty, with unsanitary conditions in dining areas and restrooms.
Food Quality
Several reviews mentioned that the food was often cold, stale, or not prepared correctly, leading to dissatisfaction.
- LHLoran HoskinsNov 11, 20251.0Please don’t go here, this is the worst Wendy’s ever! God forbid you have a short lunch break. Drive through is extremely slow and even when they come to the voice box they’re very rude and can’t/wont hear your order.
- JLJulie LNov 4, 20251.0Extremely slow every SINGLE time I go there. I sat in the drive thru for 5 mins this last time before they took my order and then the guy taking the order had to keep asking again what I would like like he wasn’t even paying attention and sounded like we were interrupting his day. Then I get my food which were 3 daves singles all made differently and they get none of my burgers toppings correct and one wasn’t even a burger like it was supposed to, it was a chicken sandwich!!!! It isn’t that hard people! 🤦🏼♀️
- NGNett G.Nov 3, 20252.0I order Wendy's drive thru and my gosh the man knows I told him twice a Large cherry 🍒 coke ok when come around he gonna give med cup & it pisses me off and he says he didn't have cracker to go with chilli and that got me mad 😡💢😡 I like I will not ever come back to this place.
- WWWilliam WellsOct 30, 20251.0Rude staff, smell of Marijuana from inside the drive through window. Drive thru time horrible. This is the night shift. Food is cold wendys get your act together.
- KBKelly bOct 18, 20251.0Doors to eat in were open but was rudely told that they weren't open for inside seating. I said that sucks. Crew told me that no what sucks is that corporate wont pay us more than 10 bucks an hour or have staff to allow for in person seating. How is that my fault? And why tell a customer that? Debated on what to do. Decided to go through drive thru. To see 2 or 3 employees out there doing smoke breaks or loitering around.Told them through speaker I had 4 coupons for kids meals and frosties, was going to purchase something if needed. They said pull around. Once pulled around they said it would be 8 bucks. Wasn't told that at speakers. Guy said would give receipt and never did. Went ahead and paid for it as I had my niece with me. Burgers were supposed to be one plain and one regularly dressed. But they made 2 plain. Will never go there again.
Frequently Asked Questions About Wendy's
Is Poplar Level Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Louisville, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Louisville, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (502) 459-9656.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Poplar Level Wendy’s serve breakfast?
Yes, this Wendy’s location in Louisville, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's Poplar Level?
The drive-thru is open Monday to Saturday from 6:00 AM to 1:00 AM and on Sunday from 7:30 AM to 1:00 AM.
Is the Wendy's at 4029 Poplar Level Rd in Louisville currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides via the app or website.
What payment options are accepted at Wendy's Poplar Level?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I order food online from Wendy's?
You can order online via the Wendy's app or at https://order.wendys.com by selecting this location.
Does Wendy's at Poplar Level have a drive-thru and dine-in service?
Yes, this location offers both drive-thru and dine-in services.
Where is Wendy's located?
It's located at 4029 Poplar Level Rd, Louisville, KY 40213, USA.
Are there nearby places I can visit before or after dining at Wendy's Poplar Level?
Yes, nearby places include City Barbeque for barbecue, Scooter's Coffee for coffee, and Planet Fitness for workout sessions.
What nearby facilities can help me find or access Wendy's Poplar Level?
Poplar Level Road provides transportation access, and banks like Fifth Third Bank and Chase Bank are nearby for your financial needs.
Are there nearby personal care or health-related services around Wendy's?
Yes, nearby services include Camp Taylor Barber Shop for grooming, The Zen Den LLC for counseling and physical therapy, and VisionFirst for optometry needs.