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Wendy's

3.2
(2047 reviews)

Business Details

(502) 459-9656

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Louisville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Louisville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4029 Poplar Level Rd, Louisville, KY
40213, United States

Hours

Reviews

3.2
2,047 reviews
5 stars
597
4 stars
432
3 stars
343
2 stars
189
1 star
486

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, particularly in the drive-thru, with long wait times and orders taking much longer than expected.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and lack of attention to customer needs.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in the dining area and bathrooms.

Order Accuracy

Customers experienced multiple issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed specific menu items, many reported that food was often cold, stale, or not prepared correctly.
  • JA
    Julie Age
    Feb 25, 2026
    5.0
    This is the BEST Wendy’s! The fries are hot, the burgers are fresh, and the service is impeccable. Employees are polite, friendly, and helpful. The young men in the drive-thru were outstanding, offering friendly smiles and helpful attitudes. I drove out of my way, just to come back to this location for a second time and I will definitely do it again!
  • SH
    stephen hoffmann
    Feb 25, 2026
    1.0
    Showed up 5 minutes before breakfast ended, went to the window to pay (the cashier was super nice) and since it was 1029 they said breakfast was over. I just spent 3 hours in a hospital and because their manager didnt want to do their job they get 1 star
  • SH
    Shelby Hoffmann
    Feb 25, 2026
    1.0
    Came in for breakfast 8 min before cut off time at 1030, they took my order, I drove around to the window and THEN they informed me they had already put all the breakfast stuff away. Why are the workers cleaning up breakfast before the cut off time? Why would they let me even order breakfast KNOWING it was put away? Unprofessional. I drove off without getting anything.
  • SF
    Sarah Franjesevic
    Feb 22, 2026
    2.0
    From out of town for a volleyball tournament and stopped here for a quick lunch at almost 2 pm. Nothing 'quick' about it. We went in and had 1 person in front of us and it took 10 mins before we put in our order. The person who took my order seemed confused or they just need glasses. Just kind of a weird vibe. The wait for our food wasn't as long and nothing was wrong with our order. Luckily we had no changes or requests because ppl in front of us had to keep coming to the counter to have their burger fixed. I cant imagine if we had come in during a "lunch rush".
  • HS
    Hunter Sanders
    Feb 14, 2026
    1.0
    This place took 20 minutes to make me and my friends food and by the time we got it my friends food was cold dont eat here

Frequently Asked Questions About Wendy's

Is Poplar Level Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's Poplar Level?

The drive-thru is open Monday to Saturday from 6:00 AM to 1:00 AM and on Sunday from 7:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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