Brand Certified
Wendy's
3.5(899 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
12925 Shelbyville Rd, Louisville, KY
40243, United States
Certified by Wendy's • Mar 01, 2026
(502) 245-5181
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ky/louisville/12925-shelbyville-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Louisville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Louisville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.5
899 reviews
5 stars
320
4 stars
227
3 stars
131
2 stars
55
1 star
166
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported receiving cold, stale, or incorrect food items, leading to dissatisfaction.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive employees.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions, particularly in the bathrooms.
Operational Issues
Frequent complaints about the drive-thru being unresponsive, the lobby being closed during business hours, and inconsistent availability of menu items.
- CPChristopher Pearson5 days ago3.0Average Wendy's. Nothing out of the ordinary.
- CSChris SohlFeb 2, 20261.0Food was hours old. Our nuggets were room temp and stale. Not just a little bit stale. Even the Diet Coke was off — tasted like seltzer water. The gal at the window didn’t say one word. They forgot our kids’ drinks, so we sat there assuming they were still coming. After a minute she came back and finally said, in an annoyed tone, “…need something?” When we said she forgot the drinks she handed us twice as many juice boxes as we ordered. I don’t expect Chick-fil-a levels of caring but can we care ONE IOTA about customers, please?? This location has been garbage for years.
- DMDoris MalloryJan 3, 20265.0Very friendly staff. Clean place.
- BTBrianna TrembulaDec 26, 20252.0Always missing and wrong items. Person taking orders is probably half the problem.
- KLKenny LacefieldDec 13, 20251.0We got in the drive thru line behind another gentleman. He gave up after 5 minutes and drove away without getting to order. Same happened to us. No one would answer at the drive thru order menu. As we drove away we seen all 3 employees standing around laughing and talking. One female came to the pick up window and refilled her drink. We reported this to corporate but they never called me back. Guess they don’t appreciate our business either. Just sad.
Frequently Asked Questions About Wendy's
Is Middletown Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's in Louisville, KY?
Wendy's drive-through is open from 6:00 AM to 2:00 AM Monday through Saturday, and from 7:30 AM to 2:00 AM on Sunday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Louisville, KY serves breakfast including combos, croissant and biscuit sandwiches, coffee, and sides.
Can I order Wendy's delivery near me?
Delivery availability depends on your location. Check the Wendy's app or visit order.wendys.com and enter your delivery address to see if delivery is available.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does this Wendy's offer dine-in and drive-through service?
Yes, this location offers dine-in, drive-through, takeout, and delivery services, but does not have curbside pickup.
Where is this Wendy's located?
This Wendy's is located at 12925 Shelbyville Rd, Louisville, KY 40243, USA.
Are there any nearby dining options close to Wendy's in Louisville?
Nearby dining options include Waffle House, Freddy's Frozen Custard & Steakburgers, Captain D's seafood restaurant, and Tropical Smoothie Cafe, providing a variety of choices around Wendy's.
Where can I find shopping and retail stores near this Wendy's?
Close to this Wendy's are retail and shopping locations such as Sherwin-Williams Paint Store, Bassett Home Furnishings, Bassett Furniture, Mattress Firm, and Darling State of Mind boutique.
Are there automotive and service-related businesses near Wendy's?
Yes, Auto Wash USA and Clean Waves Middletown car wash are nearby, making it convenient to get your car cleaned before or after your Wendy's visit.
How can I contact Wendy's for feedback or questions about this location?
You can contact Wendy's Customer Care via their Contact page online or call this location directly at (502) 245-5181. There's also a toll-free number 888-624-8140 and a customer satisfaction survey available online.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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