Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Louisville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Louisville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
900 reviews
5 stars
321
4 stars
227
3 stars
130
2 stars
55
1 star
167
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, long wait times, and rude staff, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Several customers complained about cold or poorly prepared food, with some experiencing food safety concerns.
Management Concerns
Reviews indicated a need for better management and staff training, as many customers felt the service was unprofessional.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service during specific visits, noting fresh food and friendly staff.
- DMDoris MalloryJan 3, 20265.0Very friendly staff. Clean place.
- BTBrianna TrembulaDec 26, 20252.0Always missing and wrong items. Person taking orders is probably half the problem.
- KLKenny LacefieldDec 13, 20251.0We got in the drive thru line behind another gentleman. He gave up after 5 minutes and drove away without getting to order. Same happened to us. No one would answer at the drive thru order menu. As we drove away we seen all 3 employees standing around laughing and talking. One female came to the pick up window and refilled her drink. We reported this to corporate but they never called me back. Guess they don’t appreciate our business either. Just sad.
- DBDJ BrockNov 26, 20251.0Worst Wendy’s ever. They never answer the drive thru or say they are closed when they should be open. Definitely needs new management team asap.
- AKal klingerOct 18, 20251.0Since when do you have to pay for barbecue sauce when you order chicken nuggets never will I go to this location again?
Frequently Asked Questions About Wendy's
Is Middletown Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's in Louisville, KY?
Wendy's drive-through is open from 6:00 AM to 2:00 AM Monday through Saturday, and from 7:30 AM to 2:00 AM on Sunday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Louisville, KY serves breakfast including combos, croissant and biscuit sandwiches, coffee, and sides.
Can I order Wendy's delivery near me?
Delivery availability depends on your location. Check the Wendy's app or visit order.wendys.com and enter your delivery address to see if delivery is available.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does this Wendy's offer dine-in and drive-through service?
Yes, this location offers dine-in, drive-through, takeout, and delivery services, but does not have curbside pickup.
Where is this Wendy's located?
This Wendy's is located at 12925 Shelbyville Rd, Louisville, KY 40243, USA.
Are there any nearby dining options close to Wendy's in Louisville?
Nearby dining options include Waffle House, Freddy's Frozen Custard & Steakburgers, Captain D's seafood restaurant, and Tropical Smoothie Cafe, providing a variety of choices around Wendy's.
Where can I find shopping and retail stores near this Wendy's?
Close to this Wendy's are retail and shopping locations such as Sherwin-Williams Paint Store, Bassett Home Furnishings, Bassett Furniture, Mattress Firm, and Darling State of Mind boutique.
Are there automotive and service-related businesses near Wendy's?
Yes, Auto Wash USA and Clean Waves Middletown car wash are nearby, making it convenient to get your car cleaned before or after your Wendy's visit.
How can I contact Wendy's for feedback or questions about this location?
You can contact Wendy's Customer Care via their Contact page online or call this location directly at (502) 245-5181. There's also a toll-free number 888-624-8140 and a customer satisfaction survey available online.